EasyParcel (Singapore) Help Centre

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[SG] Cancel Your Shipment

Booked for a wrong courier or customer cancelled the order suddenly? You're now able to cancel your shipment from parcel status as long as it's yet to be collected by courier. 


EXCEPT:

  • parcel status which is NOT under "schedule in arrangement" or "pending for collection"
  • domestic/international services with minimum parcel requirement.

To Cancel Parcel:


Step 1: Go to "All Parcels" > "Parcel Status". Then look for your orders.


Step 2: Click the 3 line menu icon on the right side and choose "Cancel Parcel".


Step 3: Select reason for cancellation.


Step 4: Click "OK" to proceed.


Shipment Cancelled! Click "OK" and you're done.

J
Jenny is the author of this solution article.

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