EasyParcel (Singapore) Help Centre

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[SG] EasyCover

As part of our continued effort to make you enjoy peace of mind when having parcel delivery via EasyParcel, we are happy to announce the launch of the EasyCover!

For 1.2% of your parcel value, this new protection plan will ensure your domestic shipment to deliver island wide is secured from lost with a maximum of S$5,000 coverage. 

This is exclusively designed for those of you who are always a great supporter of EasyParcel throughout the parcel delivery journey. Don’t wait, find out how we can secure your parcel with EasyCover:- 

Payment for EasyCover

1.2% of your parcel value

**For example, if your parcel value is S$500, then you will need to opt-in EasyCover with a payment of S$6 only. 

Maximum Coverage
Up to S$5,000  per parcel
Couriers That Available For EasyCover

J&T Express, Qxpress, Janio, UrbanFox

** Valid for standard delivery within Singapore only.

Report Time Frame
Within 15th until 25th day since the collection date
Required Documents Upon EasyCover Claim

1. Sales/purchase invoice that must be included:

  • Proof of value (item’s value)
  • Parcel content (item’s description)

2. Photo of parcel content and parcel packaging

3. Police report for parcel value S$200 or above (upon request)

**Failure to provide required documents accurately will result in the claim being declined. We at EasyParcel reserved the right to request a police report as support evidence for your EasyCover claim submission. Applicable for any parcel value more than S$200 or non-first timer with parcel value less than S$200.

How To Purchase EasyCover?

Step 1: Quote and book for J&T Express, Qxpress, Janio, UrbanFox for a delivery route within Singapore as usual. 

Step 2: At the "Fill in parcel details" section, key in your parcel content and its value. 

Step 3: If the parcel value is higher than the basic insurance coverage of the chosen courier then you'll able to see the EasyCover option for you to turn on with only 1.2% charges of the parcel value. 

Step 4: Check out the shipment from your cart, that's it!  

Bear in mind that, you'll need to file a claim for your lost parcel within the 15th-25th day since the pick-up date. Come on, click HERE to learn about the magical steps to file a claim online!

For the terms and conditions of EasyCover, click HERE to read more.

Jenny is the author of this solution article.

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