EasyParcel (Singapore) Help Centre

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[SG] General Inquiries

1. How does EasyParcel works?

EasyParcel allows you to check for delivery rate from different courier companies and book for delivery online. All bookings include pick up service from your chosen courier without additional charges. Airway bill (AWB) will be generated once booking is made. Just print it out, attach to your parcel and the courier rider will be there (within 1pm to 6pm) to pick up your parcel! All orders are processed automatically with the courier through EasyParcel website.

2. Who are our courier partners?

You may refer HERE.

3. How do I book an order?

Just make your delivery order online at easyparcel.com and your selected courier will pick up from your place. Check out the magical ordering steps HERE.

4. Do I have to book online? Can I place my booking over the telephone?

All bookings must be made online.

5. Do I need an account before I book?

Yes, you are recommended to register for an account with us before you book to enjoy member's rate. It's very easy for you to register an account with us, it takes no time at all. The best part is, it's FREE!

6. How do I contact you?

EasyParcel is an Internet-based company. If you have questions, you may contact us via Customer Help & Support and fill up the form so our customer services team can assist you via email  or sales@easyparcel.sg for sales enquiry.

7. Do I have to pack the parcel myself?

Yes, all items must be well packed to prevent unwanted damages. 

8. Do I have to print out the invoice for my shipments?

If your parcel is sent within Singapore, an invoice is not required. If you deliver a parcel internationally, it is compulsory to provide commercial invoices and attached it together with your AWB. This can smoothen custom clearance processes and avoid shipment delays. Check out HERE for more info.

9. Where can I get the invoice for my credit top up?

Go to Dashboard. Click on "Account" > “Statement” on the side bar. Click on "Top Up Invoice" and download icon to print out the invoice.

10. How do I determine the weight of my parcel?

Parcel's weight can be calculated by actual weight or volumetric weight. Actual weight is the weight of the parcel in kilogram(kg). Volumetric weight is calculated based on your parcel dimension. If your parcel is huge, you would need to calculate the volumetric weight using this calculator.

Parcel weight will be determined by either actual or volumetric weight (VW) or whichever is higher. VW also applies if either one dimension is above 30cm. If you're sending big items (either side exceeds 30cm), you will need to calculate both volumetric weight and actual weight, and quote whichever is higher on the website to avoid weight discrepancy. View HERE for more info.

11. Is there any way for me to submit my feedback regarding the courier companies?

A service rating system is now available for customers to submit ratings and feedback to the courier companies through email or our website.

12. Does EasyParcel provide flyers?

We do provide free flyers for customers that top up with our EP300 package. You may purchase it from our packaging store as well.

Jenny is the author of this solution article.

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