EasyParcel (Singapore) Help Centre

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[SG] Collection & Delivery Inquiries

1. Can I arrange overseas collection or delivery?

Services are available for domestic and international delivery. International delivery is available for shipments from Singapore to other countries.

2. When will the courier man come to pick up my parcel?

EasyParcel provides same day or next day pick up service depending on the courier company that you choose. The courier representative will be at your doorstep according to the time listed under the courier service info. Usual collection time is within 10am to 6pm but varies according to courier. Additionally, you have the option to schedule 7 days in advance when you want them to pick up your parcel. 

3. Can I specify a time for collection?

Collection time varies according to courier companies. Customer are not able to select exact collection time yet. Kindly refer to courier’s individual service info for detailed collection time. 

4. How many days does it take for my parcel to be delivered?

For delivery in major cities, it usually takes 1-3 working days to complete the delivery from the collection date. It might take longer if an address is categorized as out of delivery area (ODA), which may take 3-5 working days. Delivery time frame may be different for different courier companies. Kindly refer to courier's service info for more accurate information. 

5. How long will it take to have my parcels delivered with the same day delivery service?

It will take up to 4 - 8 working hours to have it delivered. (Subjected to changes and courier preferred. Kindly refer at easyparcel.com quote and book page for latest info.)

6. What should I do if my parcels have not been delivered after the given time frame?

You may report to us and we will assist in following up with respective courier. Contact us via Customer Help & Support for assistance.

7. What happens if my parcel has not been collected after the time frame given?

If your parcel hasn’t yet been collected, you may opt for the following options:

  1. Remind courier for collection
    Contact us at Customer Help & Support, select Parcel Collection - missed picked up/remind pick up and fill in the form. Our support team will remind courier to pick up parcel as soonest possible.
  2. Rebook for a new courier
    Fill in the form over at Customer Help & Support regarding your problem. You may book for a new shipment while waiting for our support team to cancel your previous shipment.

8. I have entered the wrong information and needs to change my booking details.

Please contact us as soon as possible for us to assist you in the amendment. Amendment can only be made before 10am on the collection day or earlier. 

9. Can I cancel my order?

Yes as long as the parcel is still under "schedule in arrangement" or "pending for collection". You may opt for the following options:

  1. Request cancellation on website
    Head over to “Parcel Status” > look for the order/tracking number > 3 line menu icon on right side > Cancel Parcel.
  2. Contact customer support
    Contact our support team at Customer Help & Support for assistance. Kindly take note that any amounts paid prior to your booking will not be refunded.

10. Do I have to print out the air waybill?

Yes, it is compulsory to print out the air waybill. If you do not have a printer, you may look for any printing shop near you. Air waybills can be printed out in black and white. Cut it according to the dotted lines given and attach it to your parcel. Keep the sender's copy for reference. 

11. I can't print the air waybill. What can I do?

Please contact us at Customer Help & Support as soon as possible if you are unable to print your Air Waybill. 

12. How do I attach the air waybill after printing it out?

You may refer the tutorial HERE.

13. I have already placed an order. Where can I find my air waybill?

Head over to "All Parcels" > "Parcel Status" and click on the printer icon to print your air waybill.

14. What happens if my parcel is heavier than declared?

If this happens, your parcel will have to be put on hold until we receive your payment for the extra charges. By entering the weight and dimensions of your shipment during booking, you are pre-paying for the postage. If the shipment is heavier or larger, extra charges for the additional weight will be automatically charged to your EasyParcel account based on the final weight validated by the courier company. Additional charges will be at EasyParcel's normal rate. View HERE for more info.

Jenny is the author of this solution article.

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