EasyParcel (Singapore) Help Centre

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[SG] Cash on Delivery (COD)

1. When am I able to request for my COD amount to be withdrawn into my bank account?

You can request a withdrawal within the settlement period from specific courier once your shipment is delivered. Check the status of your parcel(s) in the ‘COD Settlement’ page. If it is shown as ‘To Release’, you are able to request by clicking on the ‘Withdrawal’ button at the top of the page.

However, only verified accounts are able to request for a COD withdrawal. Users must make sure the account is verified before making a withdrawal request.

2. What does each status mean under the ‘COD Settlement’ page?

Status indicates the stages that your COD order is under. Understand what each important status means by referring to this table:

Users’ shipment status will enter this stage after purchasing a COD order. In this status, users are unable to request withdrawal for any COD amount until the settlement from the user’s chosen courier is received by EasyParcel. The parcel will remain pending until settlement is received.
To ReleaseOnce the settlement is received by the user’s chosen courier, the parcel status will enter this stage. In this status, the COD amount will be available for withdrawal requests by users. The amount available for release will be shown on the ‘COD Settlement’ page here:
ReleasingAfter users’ request for a withdrawal, the COD status will be changed to ‘Releasing’. In this status, the EasyParcel team will be working to release the users’ COD amount into the bank account as provided in the ‘Bank Information’ tab within 5-7 working days.
ReleasedIn this status, the users’ COD amount has been released into their bank account. Users can refer to the COD Payout Statement/ COD Invoice links provided as indicated here:

3. What do I need to verify my account?

Once you scan the QR code on the 'COD Settlement' page, you will be prompted to log in to your EasyParcel account. Then, you are required to take a photo of your NRIC/Passport (front and back), and ensure that your details are accurate before submitting for account verification.

4. When will my COD amount be released into my bank account after requesting a withdrawal?

The EasyParcel team will be working to release your COD amount into the bank account provided in the ‘Bank Information’ tab of your ‘Profile‘ page within 5-7 working days after request. Users must keep the bank information updated so that we can release it into the correct bank account.

5. How does COD charges work?

COD charges will be based on the fix rate or percentage fee set by the courier, and will be deducted directly from the COD amount set by you. For example, if you book J&T Express to ship your parcel at the COD amount of S$100:-

J&T Express COD charges of SGD2 or 3%, whichever is higher:

SGD100 x 3% = SGD3

As SGD3 is the higher COD charges, this amount will be deducted directly from SGD100 when you request to withdraw your COD amount from the ‘COD Settlement‘ page.

Jenny is the author of this solution article.

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