EasyParcel (Singapore) Help Centre

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Sending On-Demand Parcels

  • Why is the On-Demand parcel returned to me?

    Unfortunately, Your receiver was not available or uncontactable while the rider arrived at the receiver’s location. Thus, the parcel will be arranged to be returned to the sender. Note for Viamove On-Demand Delivery:   If the par...

  • What is a On-Demand "Failed Delivery"?

    Unfortunately, your receiver was not available or uncontactable while the delivery rider/driver arrived at the receiver’s location. Hence, it will be considered as "Failed Delivery" in the system. Note for Viamove On-Deman...