EasyParcel (Singapore) Help Centre

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  • How to change my account profile image?

    Quick Summary To change your EasyParcel account profile image, log in to your EasyParcel Singapore account, go to Account → Profile, then hover over your current profile image above your name and click it to upload a new picture from y...

  • What is profile address and shipping address?

    Quick Summary This article explains the different address types in EasyParcel Singapore: profile address, pick‑up address, and receiver address. The profile address is your default account address used for billing and deliveries. The p...

  • What is dashboard analytics?

    Quick Summary The dashboard analytics is the first page to greet you when you log in to your EasyParcel account. Learn what your credit balance and reward points mean, how to start a shipment under Send Parcel, watch a demo, view annou...

  • How to log out of EasyParcel?

    Quick Summary To log out of your EasyParcel Singapore account, click your profile icon in the top right corner of the dashboard and select “LOG OUT.” This securely signs you out of your account to protect your information on shared or ...

  • Why did I not receive my verification code/One-Time Password (OTP) via SMS?

    Quick Summary If you’re not receiving your EasyParcel verification code (OTP) via SMS, this article explains common reasons why it might not arrive — such as entering an incorrect mobile number, poor network signal, full phone memory, ...

  • How do I verify my phone number?

    Quick Summary To verify your EasyParcel phone number, you can complete the process either during account registration or later via your Profile page by entering the one-time SMS verification code. We'll Cover: How to verify wh...

  • How do I verify my account?

    Quick Summary To complete your account verification (eKYC), this guide walks you through the secure process — from scanning a QR code and logging in, to uploading clear ID photos and a selfie, and explains why verification is required ...

  • What are information required during Account Verification (eKYC)?

    Quick Summary To authenticate your account verification, a few details are needed, including: Your full name as per Identity Card (IC) NRIC number Your address as per IC Birth date Gender And that's it. Don't forget to ...

  • What is Account Verification (eKYC) and what does this mean for you?

    Quick Summary To understand why you are asked to complete account verification (eKYC), this guide explains the electronic Know Your Customer process, how it verifies your identity securely, and why completing it matters for accessing c...