Support : EasyParcel (Singapore) Help Centre

EasyParcel (Singapore) Help Centre

Getting Started

An introduction to EasyParcel and the basics of how EasyParcel works

Account

Manage your account details, company details and preferred setting

Send Parcels

All-in-one parcel creation guides and packaging guides

Manage Parcels

Tracking, packaging, editing, canceling and reporting your parcels

Integrate Your Stores

Connect your online stores directly to EasyParcel

Payment & Billing

Top up packages, payment option, check/download invoice

Add On Services

Everything you need to know about add on services on EasyParcel

Tools & Widgets

Extra tools to make your delivery process more efficiency

Rewards

EasyParcel reward points, coupons and packaging material for redemption

Recent articles

How to get EasyParcel API key?
Quick Summary To get your EasyParcel API key, log into your EasyParcel SG account, navigate to Integrations > Ad...
Can I filter courier companies from the API response using exclude_fields in EPRateCheckingBulk endpoint?
Quick Summary The exclude_fields parameter in the EPRateCheckingBulk endpoint is designed to remove specific data f...
What is the maximum number of parcels in one bulk API request?
Quick Summary The EasyParcel SG API supports a maximum of 300 parcels per single bulk request for endpoints like EP...
Why do some couriers show drop-off options without listing drop-off points?
Quick Summary Some couriers display drop-off as an available service without immediately listing locations because ...
Why is there a price difference between the EasyParcel Portal and API?
Quick Summary Price differences between the EasyParcel SG portal and the API often occur because the portal automat...
Will the order expire if I don’t pay after submission?
Quick Summary Yes, orders submitted via the EasyParcel SG API will automatically expire if payment is not complete...