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What is shipping surcharges?
Quick Summary Shipping surcharges are additional fees applied by couriers beyond the standard shipping rate to cover extra operational expenses. Common surcharges in EasyParcel SG include fuel surcharges (tied to fuel price fluctuation...
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What is weight dispute?
Quick Summary A weight dispute occurs when there is a discrepancy between the weight declared by the sender and the weight recorded by the courier. This usually happens due to scale calibration differences, the inclusion of packaging m...
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How to avoid misdeclared parcel weight?
Quick Summary To avoid misdeclaring parcel weight on EasyParcel SG, always calculate both the actual weight (using a scale) and the volumetric weight (Length x Width x Height / 5000). When booking, you must declare the higher of the tw...
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How discrepancies are identified by couriers?
Quick Summary Couriers in the EasyParcel SG network use a combination of high-tech automated systems and manual checks to ensure shipment accuracy. Primary methods include automated weighing and scanning at sorting hubs, data validatio...
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What happens if my parcel weight is heavier than the declared weight?
Quick Summary If your parcel exceeds the declared weight, EasyParcel SG will apply weight discrepancy charges to your account at standard non-promo rates. If you catch the error before collection, you should cancel and rebook with the ...
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What is a residential address surcharge?
Quick Summary A residential address surcharge is an additional fee applied by couriers for deliveries to non-commercial locations, such as HDB flats, condos, landed houses, or apartments. Couriers impose this fee to cover the higher op...
