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How can I avoid weight disputes?
EasyParcel is a prepaid delivery service where bookings are made before collection by the courier. If you're sending big items (either side exceeds 30 cm), you will need to calculate both volumetric weight and actual weight, and quote whichever is higher on the website.
A) Items packed in a box
B) Items packed in flyers
Check out this video to understand how different packaging methods may affect the volumetric weight calculation and what you can do to provide accurate weight details.
It's clear that packaging methods are also important in making the right calculation. There are many ways for you to prepare the right packaging materials, pack your items securely, and cost-savingly, you just need to head over to our articles to find out more.Kindly note that if the shipment is heavier or larger than originally declared, extra charges (at EasyParcel's normal rate) for the additional weight will be automatically charged to your EasyParcel account based on the final weight validated by the courier company. You will be informed via email if weight discrepancy is reported.
What is the difference between volumetric weight vs actual weight?
Watch the video below to learn more on volumetric weight and actual weight.
What will happen if courier finds out parcels with misdeclared weight?
Excess surcharge by courier
The courier issues an additional charge to the sender to cover the extra cost incurred on the extra checking procedure, thus you’ll no longer paying for the original lower member/VIP rate. It’s very simple to keep yourself from being hit with surcharges. Before you book your parcel for delivery, do the following steps:
Step 1: Measure the actual weight with weighing scale. If you don’t have one, grab one FREE from us with top up starting from EP2000 package for the first time. T&C Apply.
Step 2: Calculate the volumetric weight of your parcel using its dimensions (length, width, and height). Just key in the dimensions accordingly into EasyParcel’s volumetric weight calculator and the result in kg will be shown upon.
Step 3: Book your parcel with the weight that is whichever is higher.
That's it! Just a few easy steps to take note in order to prevent yourself from being charged due to parcel weight discrepancy! Check here on how to determine your parcel's weight.
Get to know more: read "What is weight dispute?" here.