Quick Summary
You can set up Custom Tracking Email branding on EasyParcel SG by navigating to Marketing Tools > Custom Branding > Custom Tracking Email. This feature allows you to upload your business logo, choose a theme color, and add marketing banners or text messages to your automated shipping updates. While standard tracking emails are free, the custom version costs an additional S$0.05 per parcel. Once submitted, the EasyParcel team reviews and approves your custom design within 24 to 48 working hours.
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Introduction
Your receivers are always anticipating their orders. Sending a Tracking Email is one of the great ways to keep your customers updated regarding their parcel status, and it gets better as, via Tracking Email, you can customize the email with your own images, theme, colour and promotional messages. Learn more about what Tracking Email is and what it can do to help your business.
How much should I pay for Custom Tracking Email?
| Tracking Email | FREE |
| Custom Tracking Email | (+S$0.05/parcel) |
| Remove EasyParcel Branding + Replace Social Media Link | (+S$0.00/parcel) |
How to set up Custom Tracking Email?
Step 1: Head over to “Marketing Tools”, click on “Custom Branding” then click on “Custom Tracking Email”.
Step 2: Key in email subject with the variations listed above.
Step 3: Upload your own business logo and decide your theme color.
Step 4: You can insert your marketing message in the format of text or banner.
Step 5: You can choose to remove EasyParcel branding and display your own social media. Once everything is ready, click on “Submit to Review” and just wait for approval from EasyParcel team.
What are the Terms and Conditions for Custom Tracking Email?
1. All contents created for your own marketing purposes under EasyParcel Marketing Tools must NOT fall under:- Illegal products or services
- Discriminatory practices
- Alchohol & tobacco productsDrugs & drug-related products
- Weapons, ammunition, or explosives
- Adult products, services & content
- Violent & gore content
- Political, religious and racial content
- Misleading or false content
- Profanity and vulgar languages
- Gambling
- Counterfeit products & services
- Prohibited financial products and services
- Controversial content
2. All contents created will be reviewed by EasyParcel team and approval will be granted within 24 to 48 working hours.
3. Only English and Bahasa Malaysia language is allowed for all EasyParcel Marketing Tools – except for Custom Tracking Email (Mandarin language and emoji supported)
4. NO refunds will be given:
- Once payment for EasyParcel Marketing Tools is completed
- If the design does not comply to our guidelines
- For the day loss due to designs failure in complying to our guidelines