Quick Summary
EasyParcel's customer support team provides full assistance online. If you have any questions on EasyParcel service of shipment enquiries, fill up the contact form by selecting the topic related to your enquiry or reach out via live chat.
We'll Cover:
How to fill up contact form?
Go to our Contact Us webpage and select the type of enquiry you need.
A. Shipment Enquiry
Step 1: Choose either 'Domestic Shipment' or 'International Shipment' 
Step 2: Select the issue that's related to your enquiry.
Step 3: Fill in all the details and attach any relevant documents/images for reference. Click 'Submit Now' once completed.
B. Payment Enquiry
Step 1: Select 'Payment Enquiry'.
Step 2: Fill in all the details and attach any relevant documents/images for reference. Click 'Submit Now' once completed.
C. Sales Enquiry
Step 1: Select 'Sales Enquiry'.
Step 2: Fill in all the details and attach any relevant documents/images for reference. Click 'Submit Now' once completed.
D. Partnership Enquiry
Step 1: Select 'Partnership Enquiry' and choose the issue that's related to your enquiry.
Step 2: Fill in all the details and attach any relevant documents/images for reference. Click 'Submit Now' once completed.
E. Other Enquiries
Step 1: Choose 'Other Enquiries' and select the issue that's related to your inquiry.
i. Bugs Report
ii. Packaging
iii. General Enquiry/Feedback
Step 2: Fill in all the details and attach any relevant documents/images for reference. Click 'Submit Now' once completed.
Your inquiry has been successfully received. Click 'OK' and wait for the customer support team to get back to you. Remember to check your email!
How to contact via live chat?
Step 1: Visit easyparcel.com and select the chat button on the bottom right of the webpage.
Step 2: Select the topic that's relevant to your enquiry'General Customer Support'.
Step 3: Write and send your inquiry, and a customer support agent will reach back to assist you momentarily.
