EasyParcel (Singapore) Help Centre

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How does EasyParcel work?

Beginner's Video Tutorial

Check for Courier Rates

EasyParcel allows you to check for delivery rates from different courier companies and book for delivery online. You're also able to compare the services offered by each courier company such as pick up/drop off/cash on delivery/etc., and the timeline required by the courier to deliver your parcel.

All bookings include pick-up service from your chosen courier without additional charges.

Store Integrations

EasyParcel allows merchants to import orders, update fulfillment statuses, and provide dynamic rates at checkout with a few clicks of a button.

When you integrate your store with EasyParcel, we'll help you display a wide range of courier options to your customers at checkout with various solutions to choose from. Our smart algorithm helps you to display the cheapest and fastest shipping options available by calculating the rates based on your customer's products in their cart. Available with the following stores:

You may easily add a store to sync up your orders and manage your shipping preferences across multiple stores. 

Generate Shipping Documents

Air Waybill (AWB) and commercial invoice are required documents that will be generated once booking is made. Just print it out, attach it to your parcel, and the courier rider will be there to pick up your parcel! All orders are processed automatically with the courier through the EasyParcel website.

Customer Support System

EasyParcel has a comprehensive parcel status update system, with its tracking emails or tracking SMS sent to your receiver and a tracking page called EasyTrack to keep you updated in real-time of your parcel's location. 

The customer support team at EasyParcel is always ready to help you with your inquiries, be it on courier status, troubleshooting store integrations, marketing tools, and more, at only an email, or chat away.

EasyParcel is the author of this solution article.

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