Will the order expire if I don’t pay after submission?

EasyParcel Marketing

Modified on: Fri, 13 Feb, 2026 at 4:47 PM

Quick Summary

Yes, orders submitted via the EasyParcel SG API will automatically expire if payment is not completed promptly, typically on the same day or once the collection date passes. Expired orders cannot be retrieved or paid, as this system prevents outdated bookings. To ensure your shipment is confirmed, always call the EPPayOrderBulk endpoint immediately after submitting your order via EPSubmitOrderBulk. This practice is relevant to Singapore developers and businesses to secure courier slots and avoid the need to resubmit new orders for expired shipments.

When submitting an order through EasyParcel’s API, timing matters—especially when it comes to completing payment. If you submit an order but delay the payment, you risk the order expiring.

In this article, we’ll explain what happens when you don’t pay immediately and how to avoid expired orders.

Orders will expire without payment

Once you submit an order via API, it enters our system temporarily. However:

If the order is not paid on the same day, it will automatically expire after the collection date passes.
Once expired, the order cannot be retrieved or paid.

This is a built-in mechanism to prevent outdated bookings and unused courier slots.

Best practice: pay immediately after submitting

To avoid issues or failed bookings:

Use the EPSubmitOrderBulk endpoint to create the order.
Immediately follow up with the EPPayOrderBulk endpoint using order_number returned from EPSubmitOrderBulk endpoint.

This ensures the booking is confirmed and paid within the valid timeframe — ideally on the same day you submitted the order.

Re-submission if the order expires

If an order expires:

You’ll need to resubmit a new order with updated collection details.
Ensure that the date_coll(collection date) in EPSubmitOrderBulk endpoint is still valid and future-dated.
Then proceed with payment right after submission.

Yes, EasyParcel orders submitted via API will expire if not paid promptly, usually within the same day. To prevent disruptions, always complete payment shortly after submission to secure your booking.

Having trouble with expired orders or payment errors? Contact EasyParcel Support, and we’ll be happy to assist!

Quick Summary

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