Quick Summary
Some couriers display drop-off as an available service without immediately listing locations because the service availability and the physical station data are managed through separate, dynamic databases. To view active locations, you must use the Drop-off Point locator or call the specific API endpoint designed to fetch real-time PUDO (Pick-up Drop-off) stations based on a 6-digit postal code. This ensures you always have the most updated list of active stations across Singapore. This process is relevant to Singapore shippers who need to confirm a physical location after selecting a drop-off service for their parcel.
While using EasyParcel’s API, you might encounter couriers that offer drop-off options, but no drop-off point details are returned in the API response.
This is expected for certain courier partners, and in most cases, it doesn’t stop you from submitting your order or completing the delivery process.
Why are drop-off points missing?
Currently, not all couriers integrated with EasyParcel provide real-time drop-off point data through the API. This means:
The drop-off shipping method is still available and valid.
However, drop-off point details (like addresses or locations) might not appear in your API response.
These drop-off options are provided for reference only and are not required to complete your API order submission.
What should you do?
Even if no drop-off points are shown, you can still proceed with submitting your order using the drop-off option. Here's how:
Step 1: Submit your order as usual via the API order submission endpoint.
Step 2: Do not include drop-off point parameters—they are optional for these couriers.
Step 3: After the order is confirmed, you can drop off the parcel at any official drop-off location of the selected courier.
Some couriers support drop-off shipping methods but do not provide drop-off point details via API. You can still submit your order and use any valid drop-off location from the courier’s official list.
Need help finding a courier's drop-off points? Contact
EasyParcel Support, and we’ll guide you!
