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How to download top up invoice?
Quick Summary EasyParcel SG automatically generates invoices for every top-up you make. To download them, log in to your account and go to Account > Statement. Click on the "Top Up Invoice" tab to view your transaction his...
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How to prevent the credit expired?
Quick Summary Your EasyParcel credits in each of your EasyParcel accounts will be valid for one (1) year from the date of your latest top-up date (Active Period). To prevent your credit balance from expiring, you can top up any one of...
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How to check credit transaction history?
Quick Summary To view your transaction history, log in to your EasyParcel SG account and navigate to Account > Statement. On this page, you can see a detailed record of all your credit activities, including top-ups, shipping fee ded...
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How to refund credit to my account or method of payment?
Quick Summary Unfortunately, any unutilized or expired credit cannot be refunded. You may check out our Terms and Conditions (Clause 6.0 Payment Method) to understand more. Alternatively, you can also learn more about how to prevent y...
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What Top Up payment methods does EasyParcel supported?
Quick Summary EasyParcel SG supports a variety of flexible payment methods to help you manage your shipping credits. The most common online options include Credit/Debit cards and various E-wallets. While payment availability may vary b...
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How to set up auto Top Up?
Quick Summary To activate auto top-up, log in to your EasyParcel SG account and navigate to Account > Auto Top Up. Enable the activation switch, select your preferred top-up package, and set the minimum balance threshold that will t...
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How to fix a declined payment?
Quick Summary If your payment is declined on EasyParcel SG, first verify that your card details—including the billing address, expiry date, and CVV—are entered correctly. Ensure your bank account has sufficient funds and contact your b...
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What are VAT Tax and GST Tax?
Quick Summary VAT (Value-Added Tax) and GST (Goods and Services Tax) are consumption taxes levied on the value added at each stage of production and distribution. While the terminology varies by country, both systems are designed to be...
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Where to get the invoices and statement after top up?
Quick Summary After completing a top-up, you can retrieve your documents directly from the EasyParcel SG dashboard. Simply log in and navigate to Account > Statement. From there, click on the "Top Up Invoice" tab to view y...
