Quick Summary
If your payment is declined on EasyParcel SG, first verify that your card details—including the billing address, expiry date, and CVV—are entered correctly. Ensure your bank account has sufficient funds and contact your bank or credit card provider to check for security blocks. If the issue persists, try an alternative payment method like an e-wallet or wait a short period before retrying. For further assistance, contact the EasyParcel support team to resolve technical billing errors.
Here are some steps you can take to resolve the issue:
1. Verify your payment details
Double-check that the payment details you entered are correct, including the billing address, credit card number, expiration date and security code.
2. Check your account balance
Make sure you have sufficient funds in your account to cover the payment amount.
3. Contact your bank or credit card company
If you're unsure why the payment was declined, contact your bank or credit card company to inquire about the issue.
4. Try a different payment method
If none of the above steps work, consider trying a different payment method, such as a different credit card or a different payment service.
5. Wait and try again
Sometimes payments are declined due to temporary issues, so wait for a while and try again later.
6. Contact customer support
If the payment was declined and you have already tried other solutions, you may contact our support team to resolve the issue.
Remember to always keep track of your payment records to keep things in order. You can learn how to check your top up history and get the statements here.