Insurance

In the aim to give you our best service, all shipments booked via EasyParcel are covered under Basic Insurance offered by our courier partners. But we understand that a lot of your parcels value can exceed the basic insurance. Thus, we ...

All deliveries come with basic insurance coverage provided by our individual courier providers. For compensation claims, all lost and damaged parcels have to be reported within the time frame specified by each courier companies. ...

As part of our continued effort to make you enjoy peace of mind when having parcel delivery via EasyParcel, we are happy to announce the launch of the EasyCover Domestic & EasyCover International! For 1.2% of your parcel value (dom...

Yes, with only 1.2% of your parcel value, this new protection plan will ensure your domestic shipment to deliver islandwide is secured from lost with a maximum of S$5,000 coverage. This is exclusively designed for those of you who ar...

While our courier partners do their best to ensure your shipments are delivered safely, we acknowledge that there are unlikely circumstances where your shipments might get lost. At EasyParcel, we focus on service excellence and strives ...

Once you file an insurance claim with documents, the EasyParcel team will look into your report within 1-3 working days. In the event that your document is complete, we will submit the documents for your claim to your selected courier. ...

Upon filing a claim, you may check on the status of your submission with a click on the “Customer Support” and then “Parcel Report“.  With this, your submission can be assigned any of the following statuses. In this guide, we’ll walk...

How long do EasyParcel and couriers take to investigate an insurance claim? Once you file a lost parcel claim with documents, the EasyParcel team will look into your report within 1-3 working days. In the event that your document is co...

The short answer is yes. Upon deciding to file a claim, you are responsible for providing and submitting the required documents to our support team within the time frame given. You may find the time frame given on the parcel report.

Unfortunately, not all claims are successful after a thorough investigation by the EasyParcel team and the dedicated couriers.  A rejected insurance claim may be due to but are not limited to:- Your shipment has been delivered in the...