All deliveries come with basic insurance coverage provided by our individual courier providers. For compensation claims, all lost and damaged parcels have to be reported within the time frame specified by each courier companies.
Bear in mind that items that fall under our prohibited items list will be exempted from any claim against damage and loss. For more info about insurance liability & claims, check out our T&C here.
Customers are responsible for any additional costs that are not covered by the basic insurance coverage for their lost or damaged parcel.
The compensation amount shall be based on the value declared during booking, value stated on the invoice or the maximum coverage offered by courier companies, whichever lower.
You're advised to keep track of your shipment closely and make sure you file a claim within the reporting time stated. If there is any shipment issue encountered, you may contact our support team HERE.