Quick Summary
On EasyParcel SG, insurance claims are applicable for two main categories: parcels lost and parcels damaged. Lost parcels are covered under Basic Insurance, InsurePlus, or EasyCover (if opted-in at checkout), while damaged parcels are typically covered by the courier's Basic Insurance. To be eligible for a claim investigation, you must provide three mandatory documents: a photo of the parcel content, a photo of the outer packaging, and the original item invoice as proof of value. Always ensure the issue is reported within the specific reporting window required by the courier.
While we at EasyParcel, and our courier partners do our best to ensure your parcels are safe and secure, we understand that incidents may happen. Thus, we provide an easy process for filing a claim for a few parcel issues you might face.
There are two types of parcel issues that are applicable for claims: parcels lost and parcels damaged. Refer to the table below to see the details of each parcel issue.
| Parcel Issues | Covered By | Offered By | Required Documents To File A Claim |
| Parcel Lost | Basic Insurance, InsurePlus, EasyCover* | Courier Partners, EasyParcel | Photo of parcel content, photo of the packaging, item invoice |
| Parcel Damaged | Basic Insurance | Courier Partners | Photo of parcel content, photo of the packaging, item invoice |
Note: *EasyCover protection is only applicable if you added 2%-2.5% of your parcel value to your shipment.
If you are facing these parcel issues, you may check out how to file a claim to proceed with the next step.