Insurance

What are the required documents to file a claim? To file an insurance claim, you must submit a few important documents for the EasyParcel team and courier to launch a proper investigation. The documents required are an item invoice, ph...

Once your claim is approved, you will receive both of Basic Insurance claim and EasyCover amount through bank transfer (7-14 working days) or EasyParcel credit (instantly). Payout via Bank Transfer The basic insurance claim amount w...

We'll Cover: 2 types of insurance / protection in EasyParcel How to check which insurance coverage applied to my shipment? 2 types of insurance / protection in EasyParcel There are 3 types of insurance / protection in Easy...

While we at EasyParcel, and our courier partners do our best to ensure your parcels are safe and secure, we understand that incidents may happen. Thus, we provide an easy process for filing a claim for a few parcel issues you might face...

  All shipments made via EasyParcel are protected under two types of insurance coverage; Basic Insurance, EasyCover. Your shipment can also benefit from the ultimate protection of EasyCover if you opt for EasyCover add-on when checkin...

Yes, you can! We are pleased to announce the launch of the EasyCover International as part of our ongoing efforts to give you peace of mind while having a package delivered internationally through EasyParcel.  This new protection pla...

Upon filing a claim, you may check the status of your submission by clicking on "Protection Claims”. Your submission can be assigned any of the following statuses. In this guide, we’ll walk through what each status means in detail:...