Insurance

What are the required documents to file a claim? To file an insurance claim, you must submit a few important documents for the EasyParcel team and courier to launch a proper investigation. The documents required are an item invoice, ph...

Quick Summary Once your claim is approved on EasyParcel SG, you can receive your payout via bank transfer or as EasyParcel credit. Bank transfers typically take 7–14 working days as they involve verification by the finance department a...

Quick Summary To check your coverage on EasyParcel SG, navigate to Manage Parcel > All Parcel and click on the specific tracking number of your shipment. Under the Courier Details section, the system will display whether your shipme...

Quick Summary On EasyParcel SG, insurance claims are applicable for two main categories: parcels lost and parcels damaged. Lost parcels are covered under Basic Insurance, InsurePlus, or EasyCover (if opted-in at checkout), while damage...

All shipments made via EasyParcel are protected under two types of insurance coverage; Basic Insurance, EasyCover. Your shipment can also benefit from the ultimate protection of EasyCover if you opt for EasyCover add-on when checking o...

Quick Summary Yes, you can! We are pleased to announce the launch of the EasyCover International as part of our ongoing efforts to give you peace of mind while having a package delivered internationally through EasyParcel.  This new...

Quick Summary On EasyParcel SG, insurance claim statuses track your request from submission to payout. Key statuses include "Pending For Document Review" (initial 1–3 day internal check), "Claim Submitted" (sent to ...