EasyParcel (Singapore) Help Centre

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How to claim free packing materials?

For every top up EP300 or above, you will be able to claim the limited edition flyers, thermal rolls for FREE. Simply request here once top up is done.


What are some types of packaging materials?

You can use these packaging materials to pack your parcels successfully. You can get these materials from our EasyParcel Shop or you can get them from your account. Go to "Shop" and click " Buy". There are 7 options available to choose from.


Flyer (EP L/A3 Size)

Transparent 

Pouch

Thermal Roll 

Honeycomb Wrapping Paper

EP Fragile Tape

295mm (width) x 395mm (length) + 40mm (flap)

235mm (width) x 170mm (length)


105mm (width) x 148mm (length)

30cm(width) x 50m (length)


48mm (width) x 45m (length)


How are packaging materials delivered?

EasyParcel will deliver your redeemed packaging materials right to your doorstep from a low rate of SGD3 EasyParcel credit or 300 EasyParcel reward points per redemption. Find out the quantity of redeemable packaging material and its cost of delivery as per top up package:

*ER Points = EasyParcel Reward Points

For those who top up EP500 or above before 19th July 2022, your free flyers/pouches/thermal rolls/honeycomb wrapping paper/fragile tape/inflatable air column bubble wrap will follow the amount stated below:

Top Up Package

Flyer (EP L/A3 Size)

Transparent 

Pouch

Thermal Roll (A6) (500 pcs/roll)

HoneyComb Wrapping Paper

EP Fragile Tape

Inflatable Air Column Bubble Wrap

EP300

EP500

50 pcs








N/A




EP1000

100 pcs

EP2000

200 pcs


EP3000

300 pcs


EP5000

500 pcs

EP10,000

1000 pcs


EP20,000

2000 pcs


EP50,000

5000 pcs


How to get free packaging materials?


Follow the steps below to claim:-

Step 1: Click on 'Store' and select 'Redeem (Packaging Materials)'.

Step 2: Select your favorite packaging material, fill in your delivery address and click 'Request'.

Note:

i. When redeeming, users are able to choose their preferred payment of delivery fee which is via EasyParcel credits or EasyParcel Reward points. Select it in the pop-up after a request has been made.

ii. Each redemption is performed individually as per user top up, and is not applicable for combine payment.


What does each status mean in redeeming packaging materials?

There are 3 statuses in total:

  • Unclaimed - Free packaging material is pending for request. Please not that it will only be available for request within 3 months from your top up date.
  • Requested - Request has been received and we will process your order soon.
  • Shipment arranged - Request has been processed and flyers will be delivered to you soon. Click on the 'Track Request' button to track your delivery status.

How to change packaging materials or delivery address?

You are able to change the type of packaging material or the delivery address after submitting a request, as long as the the status displayed in the 'Redeem' page has the 'X Cancel' button. 

Note: The delivery fee of EasyParcel credit or EasyParcel Reward Points will be refunded to users account upon cancellation.

J
Jenny is the author of this solution article.

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