Quick Summary
Tracking SMS is an automated notification tool on EasyParcel SG that sends tracking numbers directly to your receivers' mobile phones. Unlike standard notifications, this feature allows you to customize the message to match your brand voice, providing a personalized post-purchase experience. Since approximately 87% of online shoppers track their parcels, sending these updates via SMS helps build stronger trust and ensures customers are always informed about their delivery status.
We'll Cover:
Introduction
What is Tracking SMS?
Tracking SMS is an automated tool to inform your receivers of the tracking number for each parcel you booked and created at EasyParcel. But at EasyParcel, we provide an even more amazing experience for you and your receivers. You don't need to send a generic and boring message to inform them about their tracking numbers; instead, you can customize the message according to your brand voice to give them a more personalized experience.
Why is Tracking SMS important?
About 87% of e-commerce and online users will check their parcel's whereabouts via the tracking number once they make a purchase. Without it, there would be no insight into where an item is at any given time. By sending Tracking SMS, this experience will give your receivers satisfaction and will likely create a stronger trust bond with you.
How to send Tracking SMS?
Step 1: Book and send domestic/ international parcel as usual.
Step 2: Fill in the details, then turn on 'Tracking SMS' under options to add to your parcel.
Step 3: Continue to pay as usual.
How much is Tracking SMS?
When offering great satisfaction to your customers/ receivers, no fee is too high. But at EasyParcel, we make it so easy for you by providing this amazing feature from only SGD0.08 per SMS. You can get this promo from EasyParcel packages here.
You can learn how to customize your Tracking SMS to prepare for your next booking.