-
How to change AWB Format to A4 or A6 size?
Quick Summary To change your AWB format, log in to your EasyParcel SG account, navigate to 'Profile', select 'Account Settings', and then click on 'Delivery Settings'. From there, you can choose between A4 (Stan...
-
How to download and print shipping documents?
Quick Summary To download and print your shipping documents, log in to your EasyParcel SG account and navigate to 'Manage Parcel' > 'All Parcel'. For a single AWB, simply click the printer icon next to your order. Fo...
-
How to attach the AWB on the parcel after printing it out?
Quick Summary To ensure your parcel is processed correctly, attach the Air Waybill (AWB) securely to the top flat surface of your package. For international shipments, you must also include a commercial invoice along with the AWB to fa...
-
What should i do if can't print Air Waybill (AWB)?
Quick Summary If you cannot print your AWB, first check your printer connectivity (cables, Wi-Fi, or Bluetooth) and ensure you have sufficient ink and paper. Clear your printer queue of any stuck jobs and verify that the correct device...
-
How many days does it take for my parcel to be delivered?
Quick Summary The delivery time for your parcel depends primarily on the specific courier service you have booked. Generally, domestic deliveries within Singapore take between 1 to 3 working days, while international shipments vary bas...
-
How to change or edit the shipping address or details after shipment created?
Quick Summary Unfortunately, you cannot change or edit the shipping address or details after a shipment is created. However, you can cancel the order you just made by going to 'Manage Parcel' and clicking on 'All Parcels...
-
When my parcel can be pickup or collected?
Quick Summary Most courier pickups on EasyParcel occur between 9:00 AM and 6:00 PM on the scheduled date, though specific windows vary by provider. For domestic shipments, booking before the morning cut-off (typically between 8:50 AM a...
-
What should i do if don't have Air Waybill (AWB) after payment?
Quick Summary Once you have successfully booked a parcel, you can straight away get the Air Waybill (AWB) of the particular parcel at 'All Parcels' under 'Manage Parcel'. Simply choose the parcel you need the AWB for, a...
-
How to keep track my parcels?
Quick Summary You can track your parcels on EasyParcel SG through four convenient methods: log in to your account and navigate to 'Manage Parcel' to view 'All Parcels' or 'On-Demand Parcels' for live updates; us...
-
How to use manage parcels?
Quick Summary The 'Manage Parcel' tool on EasyParcel SG is a centralized dashboard designed to streamline your delivery workflow. It allows you to track All Parcels in one view, manage On-Demand shipments with live tracking, an...
