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What does the parcel tracking statuses mean?
Quick Summary EasyParcel tracking statuses indicate the real-time milestone of your shipment. "Scheduled" means your booking is successful, while "Pending for Collection" or "Drop Off" confirms the parcel ...
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Where can I download courier manifest as proof of collection/drop-off?
Quick Summary You can download your courier manifest directly from your EasyParcel SG account after booking your shipments. Simply go to 'Manage Parcel' > 'All Parcels', select the parcels you are handing over, and c...
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How to check my shipment delivery status?
Quick Summary To check your shipment’s delivery status, log in to your EasyParcel SG account and head to 'Manage Parcel' > 'All Parcel'. From there, you can view all current orders and click on any tracking number to...
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When my parcel can be delivered?
Quick Summary Your parcel’s delivery time depends on the courier service selected, the distance to the destination, and the type of service (Domestic, International, or On-Demand). Generally, deliveries occur on working days (Monday to...
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How can I bulk download shipping documents on EasyParcel?
Quick Summary To download shipping documents in bulk, log in to your EasyParcel SG account, navigate to 'Manage Parcel', and select 'Bulk Download'. Enter your order numbers, select the shipments you need, and click ...
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Why are my shipping documents missing the commercial invoice?
Quick Summary A missing commercial invoice typically occurs due to inadequate preparation, strict destination customs regulations, incomplete item declarations, or temporary technical system errors. To ensure your invoice generates cor...
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When my parcel can be returned?
Quick Sumamry Common reasons for returns include an incorrect or incomplete address, the recipient being unavailable, refusal of the parcel by the receiver, or the discovery of prohibited items within the shipment. For international or...
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How to export my parcel list to CSV file?
Ready to book parcels in bulk? Well, it's really hassle-free here at EasyParcel. But first, let's dive into how to export your parcel list to a CSV file successfully. Open your spreadsheet in Microsoft Excel Click File > S...
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How to manage parcels via EasyParcel Mobile APP?
Quick Summary To manage your shipments on the go, open the EasyParcel mobile app and navigate to the 'Order' tab. From here, you can access your Parcel List to view domestic, international, and on-demand shipments. The app allo...
