Quick Summary
If you cannot print your Air Waybill (AWB), start by checking your printer connection, paper and ink or toner levels, printer queue, and default printer settings.
If you are still unable to print, you may be able to use an On-Demand Parcel or Paperless service, depending on the courier and service available for your shipment.
If you frequently print AWBs, choosing a printer that suits your shipping needs can also help reduce printing issues.
We'll Cover:
Check Your Printer Settings
Before trying more complex solutions, check the basic printer settings first. Many common printing issues can be resolved by checking the following.
1. Check Your Printer Connection
Make sure your printer is properly connected to your computer or network. Depending on your printer type, check the USB cable, Wi-Fi, or Bluetooth connection. Make sure the printer is switched on before trying to print your AWB again.
2. Check Your Paper and Ink or Toner
Make sure your printer has enough paper and ink or toner. Low ink or toner levels may result in incomplete or faded prints, while insufficient paper may prevent the AWB from printing successfully.
3. Clear the Printer Queue
A previous print job may sometimes become stuck in the printer queue and prevent new documents from printing. Open your printer settings, check for any pending print jobs, clear the stuck jobs, and try printing your AWB again.
4. Check Your Default Printer
If you have multiple printers connected to your computer, make sure the correct printer is set as your default. Your computer may otherwise send the print job to a different device.
5. Check the Print Preview
Before printing, use the Print Preview feature to check how your AWB will appear on paper. This allows you to identify any formatting or layout issues before starting the print job.
Choose a Suitable Printer
If you frequently print AWBs and encounter printing issues, choosing a printer that suits your needs may help make the process more convenient. Consider the following when selecting a printer:
| Feature | What to Consider |
|---|---|
| Reliability | Choose a reputable printer brand with a good track record for reliability. |
| Printer Type | Choose a printer type that matches your usual printing needs. |
| Wireless Printing | Useful if you need to print from a computer, smartphone, or tablet without a physical connection. |
| All-in-One Functionality | Consider a printer that also supports scanning or copying if you need these functions. |
| Print Speed and Resolution | Choose a suitable speed and resolution based on your printing volume and requirements. |
You can also explore the printers available from the EasyParcel Shop to support your AWB and commercial document printing needs.
Alternative: Ship Without Printing an AWB
If you are unable to print your AWB, you may still be able to ship your parcel without a printed label, depending on the service and courier available for your shipment.
Option 1: On-Demand Parcel
EasyParcel's On-Demand Parcel service allows you to ship your parcel without needing to print an AWB. This can be a convenient option when you need to arrange a delivery but do not have access to a printer.
Learn how to book an On-Demand Parcel.
Option 2: Paperless Service
Some couriers support a Paperless service, which allows you to ship without attaching a printed AWB to your parcel. Availability depends on the courier and service selected, so check whether a Paperless option is available when booking your shipment.
Learn how to download and print your AWB.