Quick Summary
To book on-demand delivery, log in to EasyParcel SG and select Send Parcel > On-Demand Delivery. Enter your pick-up location and up to 10 drop-off points, then choose a courier like Grab, Lalamove, or uParcel. This is a paperless service, meaning no Air Waybill (AWB) is needed; simply write the receiver’s details and the order number directly on the parcel. Note that payment is strictly via EasyParcel credit.
Having an urgent document or gift need to be delivered within the same day? Count on our fast, convenient, and affordable on-demand door-to-door delivery service. Here's how you book for it!
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Important: Please note that for on-demand delivery, only EasyParcel credit can be used for payment. Instant Pay is not available for this service.
How do I book an on-demand delivery service step-by-step?
Step 1: Go to "Send Parcel" drop-down and click on "On-Demand Delivery". Enter your pick-up location and your drop-off location in the space provided, respectively.
Note: You may add up to 10 drop-off locations if you are sending a few parcels to different receivers. The quote will vary accordingly.
Step 2: You can choose a date and time for your parcel pick up. Then, click "Get a Quote".
Step 5: Lastly, click on "Pay Now" to proceed with payment.
Note: The On-Demand delivery is a paperless delivery, thus no Air Waybill (AWB) is needed. Sender only needs to write down the receiver's details, such as name, contact, and parcel content on the parcel itself.
Once payment is successfully paid, you may track your On-Demand parcel in real-time to see your parcel progress.
Which couriers available for single drop off point delivery service?
- Grab On-Demand
- Viamove 8 hours services**
- Viamove 4 hours services**
**Viamove 8 hours service: The order that booked between 12am-8:50am, driver will perform parcel collection and delivery within 10am-6pm on the collection date.
**Viamove 4 hours services: The order that booked between 12am-9:50am, driver will perform parcel collection and delivery within 11am-3pm on the collection date, while the order that booked between 9:50am-12:50pm, driver will perform parcel collection within 2pm-6pm on the collection date.
Note for Viamove On-Demand Delivery: If shipment has been booked and there’s no driver available 1.5 hours before the end of the scheduled timeslot, that booked shipment will automatically be canceled and refunds will be made into your EasyParcel account/ via payment gateway to source of payment. Kindly include order number, parcel content receiver name, contact and address on the parcel.
Note: Parcel collection will depend on driver availability. Shipments that failed to assign to driver only able to cancel and refund.
Refer to the attachment below to identify where you can find the order number.
Which couriers available for multiple drop-off point delivery service?
- Grab On-Demand
- Viamove On-Demand
- uParcel On-Demand
- Lalamove On-Demand