Quick Summary
An on-demand delivery may remain in the same status for different reasons depending on its current stage. Pending usually means the system is still looking for a suitable driver, while Accepted means a driver has accepted the booking and is on the way to collect the parcel. In Transit means the parcel has been collected and is on its way to the destination.
If the status does not change immediately, allow some time for the delivery to progress and refresh the tracking page to check for the latest update.
Each status indicates a different stage of your on-demand delivery. The possible reasons for a status remaining unchanged are listed below:
| Status | Description | Possible Reasons the Status Stays the Same |
| Pending | The system is locating the nearest suitable driver to collect your parcel. | A suitable driver may not have been found yet. |
| Accepted | A driver has accepted your booking and is on the way to collect your parcel. | The driver may be delayed by traffic or the distance to your selected pick-up location. |
| In Transit | Your parcel has been collected and is in transit to its destination. | Your parcel is still being delivered and has not yet reached its destination. |
There are other on-demand statuses that you may encounter during the delivery process. If your status has not updated, refresh the page after some time to check for the latest update.