Status | Description | Possible Reasons The Status Stay The Same |
Pending | The system is locating the closest suitable driver to pick up your parcel. | A suitable driver may not have been found yet. |
| Accepted | Driver has accepted your order booking and is on his way to pick up your parcel. | The driver could be stuck in a traffic jam, or the distance to your selected pick up location is quite far. For some of the couriers such as Viamove has specific timings to collect and deliver your parcel. The driver will efficiently carry out the collection and delivery precisely at the scheduled timeslot. Click here to identify the allocated timeframe for each of the service. |
| In Transit | Your parcel has been picked up and is in transit to its destination. | Your parcel is still in delivery and has not reached its destination yet. |
There are other On-Demand statuses that you may encounter during its progress. Feel free to refresh the page to see the updated status after a while.