Quick Summary
On-demand tracking on EasyParcel uses real-time statuses to show your delivery progress. Pending means the system is locating a driver; Accepted means a driver is on the way; and In Transit means your parcel is moving to its destination. If you see Unable to Find Driver, try cancelling and rebooking. If a driver cancels, it is usually due to unsuitable parcel size, prohibited items, or the parcel not being ready upon collection.
What does each status mean in on-demand delivery?
Each on-demand shipment is tracked by a status that reflects its current stage. See what each status means in the table below.
| Status | Description |
| Pending | The system is locating the nearest available driver to collect your parcel. |
| Accepted | A driver has accepted your booking and is on the way to collect your parcel. |
| In Transit | Your parcel has been collected and is on the way to its destination. |
| Fulfilled | Your parcel has been successfully delivered to the receiver. |
| Unable to Find Driver | No available drivers could be assigned to your booking at this time. |
| Cancelled by Driver | The assigned driver has cancelled your order. |
| Cancelled by Customer | You have cancelled this on-demand delivery booking. |
Frequently Asked Questions (FAQ)
Why did the driver cancel my order?
The driver may cancel your order due to (but not limited to) the following reasons:
- Your parcel size or weight is not suitable for the selected vehicle type.
- Your parcel contains prohibited items for on-demand delivery.
- Your parcel was not ready for collection when the driver arrived.
What should I do if the status shows "Unable to Find Driver"?
This can happen during peak hours when driver availability is low. Cancel the order and book a new on-demand delivery at a different time.