Quick Summary
A "Pending" status on EasyParcel SG indicates that the system is currently searching for the closest available driver to pick up your parcel. If it remains pending, a suitable driver has not been found yet. You can use the Auto Refresh widget (updates every 25 seconds) or the Express Driver Finder feature to book multiple couriers simultaneously and find a driver faster.
After payment is made, the status will change to "Pending". This status indicates the system is locating the closest suitable driver who is available to pick up your parcel.
Your On-Demand delivery booking may stay at "Pending" status because a suitable driver has not been found yet at the moment. You may refresh the page to see the latest status update or turn on the "Auto Refresh" on the top right to keep the progress updated automatically.
But no worries, our webpage will be auto refresh every 25 seconds, the widget is located at the top right corner of On-Demand Delivery webpage.
This widget can help you to get the latest status of your shipment! Once the latest status is updated, you will also encounter other On-Demand statuses during the On-Demand delivery.
Once updated, you will also encounter other On-Demand statuses during the On-Demand delivery.
You can also clear cache on your device to view the updated page in EasyParcel app as excess cache may slow down the data loading.
Alternatively, you can also start booking with our amazing feature: Express Driver Finder where you can book multiple couriers at the same time and get your booking accepted by the fastest available driver at the time. Try it now!