Quick Summary
If your on-demand parcel has not been picked up, it is most commonly due to traffic conditions or the driver being far from your location. Check your order status — Pending means a driver is still being located, while Accepted means a driver is on the way but may be delayed. You can contact the driver directly via the contact details in your dashboard, or refresh the page for a real-time status update.
Drivers may sometimes be delayed due to traffic or distance. You can contact your driver directly for an update. As they may be on the road, please try again if there is no response at first.
The order status can also help explain why your parcel has not been picked up yet. Refer to the table below:
| Status | Description | Possible Reason the Status Hasn't Changed |
| Pending | The system is locating the nearest available driver to collect your parcel. | A suitable driver has not been found yet. |
| Accepted | A driver has accepted your booking and is on the way to collect your parcel. | The driver may be delayed due to traffic or is travelling from a distance to your pick-up location. |
| In Transit | Your parcel has been collected and is on the way to its destination. | Your parcel is still being delivered and has not yet reached its destination. |
For a full list of on-demand statuses, refer to this article. You can also refresh the page to see the latest status update.