Quick Summary
If your on-demand parcel is damaged upon delivery, report it within 24 hours. Document the damage with photos, then file a claim through your dashboard. Our support team can also assist you through the process if needed.
If your on-demand parcel was damaged upon delivery, follow these steps:
Step 1: Document the damage.
Take clear photos of the damaged parcel, including any visible damage to the packaging and the contents inside. These will be required when filing your claim.
Step 2: File a claim.
File an insurance claim to report the damage and request compensation. Make sure you have all relevant photos and documentation ready to support your submission. If you need assistance, you can also contact our support team and our agents will guide you through the process.
Step 3: Follow up on your claim.
Track your claim's progress by going to Claim in your dashboard. Refer here for details on what each claim status means.
Important: Damaged on-demand parcels must be reported within 24 hours of delivery. Claims submitted after this timeframe may not be processed.