Quick Summary
If you encounter an issue with your on-demand delivery, check the current shipment status first to understand what may be happening. Common issues include the shipment remaining in Pending, staying in the same status for a long time, or no driver being assigned. Find a quick explanation and recommended action for each issue below. If the issue persists, refer to the linked Help Centre article for more detailed troubleshooting.
We'll Cover:
Why is my order still in "Pending" status?
A Pending status means the system is still searching for a suitable driver for your delivery.
What you can do:
Wait for the system to assign a driver. Availability may vary depending on current demand and your delivery requirements.
For more information, learn more here.
Why is my order stuck in one status for so long?
Your delivery may remain in the same status for some time due to driver availability or traffic conditions.
What you can do:
Allow some time for the status to update, especially during periods of high demand or heavy traffic.
For more information, learn more here.
Why is there no driver assigned to my order yet?
A driver may not have been assigned because suitable drivers are currently unavailable, traffic is affecting driver availability, or the selected transport type may not be suitable for your parcel.
What you can do:
Check that the selected transport type matches your parcel requirements, and allow some time for the system to find an available driver.
For more information, learn more here.
I'm having other issues, what should I do?
If your issue is not covered above, visit Help Centre > Send Parcel > Sending On-Demand Parcel for other troubleshooting guides.
If the issue persists, contact our support team for further assistance.
