Quick Summary
If you encounter an issue with an active on-demand shipment on EasyParcel SG, first check the Help Centre for specific status meanings like "Pending" (locating a driver) or "Stuck" (traffic or delays). If the provided self-help resources do not resolve your concern or if no driver is assigned due to high demand, you should contact the EasyParcel support team directly for personalized assistance.
We'll Cover:
Why is my order still in "Pending" status?
Your order is still in the "Pending" status as the system is processing to locate the closest suitable driver. Learn more here.
Why does my order stuck in one status for so long?
There are a few reasons why your order is stuck. It may still be locating the closest driver, the driver is stuck in a traffic jam, etc. You may learn more here.
Why is there no driver assigned to my order yet?
There may be too few drivers available at the moment. You may find out other reasons why no drivers have been assigned to your order yet.
I'm having other issues, what to do?
If you have other issues regarding your On-Demand delivery, you may look for an answer in our Help Centre > Send Parcel > Sending On-Demand Parcel.
But if your issues persist, you may contact our support team here.
