EasyParcel (Singapore) Help Centre

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What is a On-Demand "Failed Delivery"?

Unfortunately, your receiver was not available or uncontactable while the delivery rider/driver arrived at the receiver’s location. Hence, it will be considered as "Failed Delivery" in the system.

Note for Viamove On-Demand Delivery:   If the parcel is unable to be delivered to the receiver, the courier's driver will get in touch with the sender or receiver to request a cash payment fee of SGD 8 for the redelivery or return of the parcel. The payment amount can be determined through mutual agreement.

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