EasyParcel (Singapore) Help Centre

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When will my On-Demand parcel arrive its destination?

The delivery timeframe for On-Demand delivery varies depending on a few factors, including:

  • Distance: The distance from pick up location to drop off location may contribute to a smaller time frame to a bigger one.

  • Transportation: The type of transportation selected also could lead to a different time frame for arrival as bigger transportation requires a longer time to arrive at the destination.

  • Peak Hour: Deliveries during peak hours such as; lunchtime, holiday eves, etc. will lead to a longer time frame for arrival.

  • Time Slot: Some of the couriers such as Viamove has specific timings to collect and deliver your parcel. Click here to identify the allocated timeframe for each of the service.

  • Weather Conditions: Severe weather, such as heavy rain or storms, can slow down deliveries.
  • Traffic Congestion: Unexpected traffic jams, road closures, or accidents can cause delays.
  • Package Size and Weight: Larger or heavier parcels may take longer to handle and transport.
  • Special Handling Requirements: Parcels needing special care or handling might require additional time to ensure safe transport.

Fret not! Despite the various factors, our On-Demand Delivery couriers will do their best to deliver your parcel on the same day. To stay on top of your order update, you can also track your On-Demand delivery, where you can see the real-live progress of your driver's current location, order status and more.

EasyParcel is the author of this solution article.

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