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How to create On-Demand parcels via Single Parcel?
Having an urgent document or gift need to be delivered within the same day? Count on our fast, convenient, and affordable on-demand door-to-door delivery service. Here's how you can book for it:- Step 1: Click on the &q...
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Why hasn’t my On-Demand delivery been scheduled?
GrabExpress: Most probably couriers are looking for the best available driver closest to the sender.
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Why is my On-Demand delivery stuck in one status for so long?
GrabExpress: Traffic situations can be unpredictable. No need to worry though, yours will arrive before the end of the day.
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Why did my On-Demand delivery status change from being Driver in transit to Delivery scheduled?
GrabExpress:This may happen when the previously assigned driver is unable to complete delivery. Should this happen, fret not, we'll find a new driver to bring your item to you.
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When will my On-Demand parcel arrive?
GrabExpress: You can check the estimated time on Delivery Details in the "Track" link. Look for Step 6: Item delivered.
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Why is there no driver assigned to my On-Demand delivery?
GrabExpress: We are looking for the best available driver closest to the sender.
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How do I contact the On-Demand driver?
GrabExpress: Easy-peasy! When a driver is on the way to deliver your parcel, you'll be able to see his/her details. Simply tap the call button to contact your driver.
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Why my On-Demand parcel wasn't picked up?
GrabExpress: We’re sorry about your experience! Sometimes the drivers can be delayed by traffic conditions. You can contact your driver via call for an update on your booking. As he or she may be on the road, please try again if there i...
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What should I do if my On-Demand parcel was damaged upon delivery?
Contact Us within XX hours of delivery completion.
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What should I do if my On-Demand parcel missing?
Contact Us within XX hours of delivery completion.
