Sending On-Demand Parcels

If your receiver was unavailable or uncontactable when the rider arrived, the parcel will be arranged for return to the sender. Note: For on-demand deliveries where the parcel cannot be delivered, the courier's driver will conta...

If your receiver was unavailable or uncontactable when the delivery rider or driver arrived, the delivery will be marked as Failed Delivery in the system. Note: For on-demand deliveries where the parcel cannot be delivered, the cour...

Quick Summary Express Driver Finder is a feature for on-demand delivery that lets you select multiple courier services in a single booking, increasing your chances of securing a driver quickly. You are initially charged the highest rat...

Quick Summary To track your shipment, log in to EasyParcel SG and navigate to Manage Parcel > On-Demand Delivery. Locate your order and click "View Tracking" to open the real-time progress map. From here, you can monitor t...

Quick Summary If you encounter an issue with your on-demand delivery, check the current shipment status first to understand what may be happening. Common issues include the shipment remaining in Pending, staying in the same status for ...

Unfortunately, you cannot edit your On-Demand delivery order after payments are made. This is because the required information has been passed on to the assigned driver. You may refer to what On-Demand delivery status means to understan...

Quick Summary You can cancel an on-demand delivery on EasyParcel SG only if a driver has not yet been assigned to your order. To cancel, go to Manage Parcel > On-Demand Delivery, find your specific booking, and click the "Cance...

Quick Summary To book an on-demand delivery on your phone, open the EasyParcel SG app and tap the "box" icon or "Send Parcel" button, then select "On-Demand Parcel". Enter your pickup and drop-off location...