Sending On-Demand Parcels

Unfortunately, Your receiver was not available or uncontactable while the rider arrived at the receiver’s location. Thus, the parcel will be arranged to be returned to the sender. Note for Viamove On-Demand Delivery:   If the par...

Unfortunately, your receiver was not available or uncontactable while the delivery rider/driver arrived at the receiver’s location. Hence, it will be considered as "Failed Delivery" in the system. Note for Viamove On-Deman...

Quick Summary Express Driver Finder is a premium feature on EasyParcel SG that allows you to book multiple courier services simultaneously for a single on-demand shipment. By searching a larger pool of drivers at once, it significantly...

Quick Summary To track your shipment, log in to EasyParcel SG and navigate to Manage Parcel > On-Demand Delivery. Locate your order and click "View Tracking" to open the real-time progress map. From here, you can monitor t...

Quick Summary If you encounter an issue with an active on-demand shipment on EasyParcel SG, first check the Help Centre for specific status meanings like "Pending" (locating a driver) or "Stuck" (traffic or delays)....

Unfortunately, you cannot edit your On-Demand delivery order after payments are made. This is because the required information has been passed on to the assigned driver. You may refer to what On-Demand delivery status means to understan...

Quick Summary You can cancel an on-demand delivery on EasyParcel SG only if a driver has not yet been assigned to your order. To cancel, go to Manage Parcel > On-Demand Delivery, find your specific booking, and click the "Cance...

Quick Summary To book an on-demand delivery on your phone, open the EasyParcel SG app and tap the "box" icon or "Send Parcel" button, then select "On-Demand Parcel". Enter your pickup and drop-off location...