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Why is the On-Demand parcel returned to me?
Unfortunately, Your receiver was not available or uncontactable while the rider arrived at the receiver’s location. Thus, the parcel will be arranged to be returned to the sender. Note for Viamove On-Demand Delivery: If the par...
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What is a On-Demand "Failed Delivery"?
Unfortunately, your receiver was not available or uncontactable while the delivery rider/driver arrived at the receiver’s location. Hence, it will be considered as "Failed Delivery" in the system. Note for Viamove On-Deman...
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What is Express Driver Finder?
We'll Cover: What is Express Driver Finder? How does Express Driver Finder work? How to book On-Demand delivery with Express Driver Finder? What is Express Driver Finder? Express Driver Finder is a groundbreaking feature...
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How to track my On-Demand parcels?
Keen on knowing your On-Demand parcel whereabout? Follow these simple steps to find out the updates. Step 1: Go to "Manage Parcel", then choose "On-Demand Delivery". Choose which parcels' progress you would like...
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What should I do if I have an issue with the ongoing On-Demand Delivery?
We'll Cover: Why is my order still in "Pending" status? Why does my order stuck in one status for so long? Why is there no driver assigned to my order yet? I'm having other issues, what to do? Why is my orde...
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Why can't I edit my On-Demand Delivery order after paid?
Unfortunately, you cannot edit your On-Demand delivery order after payments are made. This is because the required information has been passed on to the assigned driver. You may refer to what On-Demand delivery status means to understan...
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How to cancel the On-Demand Delivery order?
We'll Cover: How to cancel my On-Demand delivery order? Are there any cancellation fees on On-Demand delivery orders? Why can't I cancel my On-Demand delivery order? How to cancel my On-Demand delivery order? Unfortu...
