Sending On-Demand Parcels

Quick Summary To book on-demand delivery, log in to EasyParcel SG and select Send Parcel > On-Demand Delivery. Enter your pick-up location and up to 10 drop-off points, then choose a courier like Grab, Lalamove, or uParcel. This is ...

Quick Summary A "Pending" status on EasyParcel SG indicates that the system is currently searching for the closest available driver to pick up your parcel. If it remains pending, a suitable driver has not been found yet. You ...

Quick Summary An on-demand delivery may appear "stuck" for several reasons depending on its current status: Pending usually means a suitable driver hasn't been found yet; Accepted means the driver is assigned but could be...

Quick Summary On-demand tracking on EasyParcel SG uses real-time statuses to show your progress. Pending means we are searching for a driver; Accepted means a driver is on the way; and In Transit means your parcel is moving. If you see...

Quick Summary Most on-demand deliveries on EasyParcel SG aim for same-day arrival. The exact timeframe depends on several real-world factors, including the distance between locations, the type of transportation used, peak hour traffic,...

There a few possible reasons why no driver has been assigned yet, including: High Demand: All suitable drivers are occupied with other deliveries. Traffic Jam: The closest driver is still quite far from the pick up location, thus no ...

You can find the On-Demand Delivery driver contact at “Manage Parcel” > “On-Demand Delivery”. By scrolling down, you will see the driver’s details as well as his or her contact number. 

Quick Summary If your parcel hasn’t been picked up, it is most commonly due to heavy traffic or the driver being a significant distance from your location. Check your order status in EasyParcel SG: Pending means a driver is still being...

Quick Summary If your on-demand parcel is damaged, you must take action within 24 hours. First, document the damage by taking clear photos of the packaging and contents. Next, contact EasyParcel SG support to provide proof and file a c...

Quick Summary If your on-demand parcel is missing, you must report it to EasyParcel SG within 24 hours. First, verify the delivery status via EasyTrack. If confirmed missing, contact customer support immediately with your pre-shipment ...