EasyParcel (Singapore) Help Centre

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Why is my account under review or suspended?

Why is my account limited access?

There are a number of reasons why your account could be under review or suspended, but the most common reason is if an account violates EasyParcel's Policies or Terms of Use. Your account could be under review due to the following reasons:

  1. Additional surcharge not being paid.
  2. Unusual traffic detected.

Read more about EasyParcel's Terms & Conditions

While under review, we'll look for any violations of our Policies or Terms of Use. If your account hasn't violated any of our terms, you'll be allowed back in. If we find any behavior that has violated our terms, we'll take appropriate action, which may include a permanent ban.

If your account hasn't been reviewed already, it’s only a matter of time and we'll take a look soon.

If you have further enquiries, please contact our Customer Support team here.

EasyParcel is the author of this solution article.

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