Quick Summary
Your mobile number might already be associated with an existing account, as each mobile number (and email address) can only be registered to one account. There are two main reasons why your number may already be linked to an existing account:
1. You have an existing account with the same mobile number
You might have already signed up and created an EasyParcel account before. Do try to recall the password and log in to the existing account. If you have forgotten your password, learn how to reset your password.
2. Your mobile number was recycled
As mobile numbers may be recycled by service providers, it is possible that your mobile number previously belonged to someone else.
This does not mean that the previous owner has any access to the EasyParcel account linked to your mobile number, it only means that outdated information still exists in our system.
Kindly contact us to reclaim your mobile number. You may learn how to contact us here.