EasyParcel (Singapore) Help Centre

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Why I can't sign up with my phone number?

Your phone number may already be linked to an existing EasyParcel account. A phone number can only be registered under one EasyParcel account (same for email addresses).


There are 2 possible reasons why your phone number may already be linked to an existing EasyParcel account:


1. You have an existing account with the same phone number

You might have already signed up and created an EasyParcel account before. Do try to recall the password and log in to the existing account. If you have forgotten your password, learn how to reset your password.


2. Your phone number was recycled

As phone numbers may be recycled by service providers, it is possible that your phone number previously belonged to someone else. 


This does not mean that the previous owner has any access to the EasyParcel account linked to your phone number, it only means that outdated information still exists in our system. 

Do contact us to reclaim your phone number, and learn how to contact us.

EasyParcel is the author of this solution article.

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