Account Security

Quick Summary To understand why your login attempt failed, this guide explains the three main causes — system‑level limits that block access for security, account‑specific access restrictions such as reviews or verification requirement...

Quick Summary Your mobile number might already be associated with an existing account, as each mobile number (and email address) can only be registered to one account. There are two main reasons why your number may already be linked to...

Quick Summary Your email address may already be linked to an existing EasyParcel account. An email address can only be registered under one EasyParcel account (same goes with mobile numbers). To gain access to your EasyParcel account,...

Quick Summary Mobile number verification is a security process used to validate your identity during account registration and protect financial transactions. By authenticating your mobile number, the system ensures that only you can ac...

Quick Summary Oops! We're sorry to hear that. As having an EasyParcel account will be very beneficial for you (learn why you need an EasyParcel account) we understand this might be frustrating for you. The reasons you may not be a...

Quick Summary Accounts are typically placed under review or suspended due to pending identity verification (eKYC), suspicious activity, multiple account registrations, or routine security audits. To resolve this, check your registered ...

Quick Summary eKYC applications are typically rejected due to blurry or low-quality ID photos, expired identification documents, or a mismatch between your registered account name and the name on your ID. Other common reasons include m...

Quick Summary These errors usually occur due to blurry photos, lighting glare making text unreadable, or mismatched information between your input and your ID card. To fix this, ensure you are using a valid Singaporean IC (or passport ...