Does EasyParcel support Cash on Delivery (COD) for TikTok orders and how does it work?

EasyParcel Marketing

Modified on: Wed, 23 Apr, 2025 at 11:08 AM

We'll Cover:

What is Cash on Delivery (COD)?
Can TikTok Shop sellers using "Seller Own Fleet" offer COD?
How does the COD service work in EasyParcel?
Important Considerations

Are you wondering if you can still offer Cash on Delivery (COD) to your customers when you use your own courier service like EasyParcel? The good news is—yes, you can! In this guide, we'll walk you through everything you need to know about enabling COD with EasyParcel, even if you're fulfilling TikTok Shop orders yourself. Let’s get started!

What is Cash on Delivery (COD)?

Cash on Delivery (COD) is a payment method where customers pay for their orders in cash upon receiving their parcels from couriers. This option caters to customers who prefer or require cash transactions.

Can TikTok Shop sellers using "Seller Own Fleet" offer COD?

i) TikTok Shop Seller (using TikTok's Logistics)

If you're a TikTok Shop seller using TikTok's Logistics, COD is available for orders fulfilled via TikTok's "Ship by TikTok" logistics service.

ii) TikTok Shop Seller (using Seller Own Fleet) / TikTok Content Creator (not using TikTok Shop)

If you're a TikTok Shop seller using your own fleet for deliveries, it's important to note that TikTok Shop currently doesn't support COD for orders fulfilled via the SOF method. Similarly, if you're a TikTok content creator managing orders independently and using your own courier, you might face the same limitation.

The good news? If you're fulfilling orders through EasyParcel, you can still offer COD to your customers — just choose from EasyParcel’s courier partners that support this service and keep your buyers happy with more flexible payment options.

How does the COD service work in EasyParcel?

EasyParcel offers COD services through select courier partners, including Aramex, J&T Express, Janio, and Ninja Van. For a detailed guide on how to enable and manage COD services, check out our EasyParcel COD Setup Guide.

For more info, you may refer: [UPDATE] EasyParcel Launches Cash On Delivery (COD): Let Your Receiver Pay Upon Parcel Arrival

Important Considerations

TikTok Shop Limitations: COD is not supported for "Seller Own Fleet" orders within TikTok Shop's platform.
Customer Communication: Since COD is managed outside of TikTok Shop's system, clearly inform your customers about the payment method and ensure they are prepared to pay upon delivery.
Courier Selection: Choose couriers that align with your delivery areas and offer reliable COD services.

Having issues with COD setup?

Let us troubleshoot it with you—just contact us!