We'll Cover:
What is Cash on Delivery (COD)?
Can TikTok Shop sellers using "Seller Own Fleet" offer COD?
i) TikTok Shop Seller (using TikTok's Logistics)
If you're a TikTok Shop seller using TikTok's Logistics, COD is available for orders fulfilled via TikTok's "Ship by TikTok" logistics service.
ii) TikTok Shop Seller (using Seller Own Fleet) / TikTok Content Creator (not using TikTok Shop)
If you're a TikTok Shop seller using your own fleet for deliveries, it's important to note that TikTok Shop currently doesn't support COD for orders fulfilled via the SOF method. Similarly, if you're a TikTok content creator managing orders independently and using your own courier, you might face the same limitation.
The good news? If you're fulfilling orders through EasyParcel, you can still offer COD to your customers — just choose from EasyParcel’s courier partners that support this service and keep your buyers happy with more flexible payment options.
How does the COD service work in EasyParcel?
Important Considerations
TikTok Shop Limitations: COD is not supported for "Seller Own Fleet" orders within TikTok Shop's platform.
Customer Communication: Since COD is managed outside of TikTok Shop's system, clearly inform your customers about the payment method and ensure they are prepared to pay upon delivery.
Courier Selection: Choose couriers that align with your delivery areas and offer reliable COD services.