We'll Cover:
What is Seller Own Fleet (SOF) on TikTok?
Seller Own Fleet (SOF) is a special delivery service where sellers use their manpower to deliver products directly to buyers, instead of relying on TikTok's integrated logistics, but only for specific types of products that need extra care or handling.
If you're a TikTok Shop seller in Singapore, you're allowed to use SOF, but only for certain products that require special handling, and you must have valid reasons, including but not limited to:
Goods that require installation (e.g., air conditioners, ceiling fans)
Temperature-sensitive goods (e.g., flowers, chocolate, vegetables, frozen or chilled food)
Dangerous goods (e.g., batteries, lighters, aerosols)
Fragile products (e.g., glassware, ceramics)
Bulky or heavy goods (based on weight and dimensions, e.g., furniture, large appliances)
Note: TikTok will assess your application based on your product type. If your items don't fall under the approved categories, you'll be required to use TikTok's integrated logistics.
How to Enable 'Seller Own Fleet' (SOF) on TikTok
Step 1: Log in to your TikTok Shop Seller Center
Step 2: Go to 'Shipping Options' and turn on ‘Seller Own Fleet’ as your fulfillment method
Image Source: TikTok Shop Academy Singapore
Step 3: Set Up Your Shipping Fee Template
To use SOF for any product, you'll first need to configure a shipping fee template. This allows you to define your delivery regions and fees.
3.1: Click 'Manage shipping fee template' > 'Edit'
Image Source: TikTok Shop Academy Singapore
3.2: Choose the region which orders can't be delivered by your own Fleet.
Image Source: TikTok Shop Academy Singapore
3.3: To set delivery areas, choose the region which orders can be delivered by your own Fleet and manually insert the weight range and shipping cost for the weight.
You must set a minimum weight range of 0–30KG with no upper limit. If the actual order exceeds this range, the customer will be charged the maximum shipping fee.
Image Source: TikTok Shop Academy Singapore
3.4: You can move unassigned areas into either delivery areas or excluded areas. Click 'Submit' and confirm to save the shipping fee template.
Image Source: TikTok Shop Academy Singapore
Step 4: Apply SOF Settings to Products
Once your shipping template is ready, your products will follow your shop’s SOF settings automatically.
Image Source: TikTok Shop Academy Singapore
Step 5: Ship Individual SOF Orders
Option A: Ship Orders Individually
a5.1: Filter out 'shipped from seller' orders
Image Source: TikTok Shop Academy Singapore
a5.2: Click 'Add tracking info' and manually input the Tracking ID, confirm the invoice and package details.
Image Source: TikTok Shop Academy Singapore
a5.3: Update the tracking number within 36 hours after marking it as shipped.
Image Source: TikTok Shop Academy Singapore
a5.4: After 24 hours, the 'update delivery status' button will appear.
Image Source: TikTok Shop Academy Singapore
a5.5: Mark as Delivered (upload proof of delivery) or mark as Delivery Failed (choose a reason).
Image Source: TikTok Shop Academy Singapore
a5.6: Once marked delivered, the order will show in 'View Logistics'.
Image Source: TikTok Shop Academy Singapore
Image Source: TikTok Shop Academy Singapore
Option B: Ship SOF Orders in Bulk
Handling large volumes? You can process multiple SOF orders at once.
b5.1: Select 'Shipped from seller', filter for SOF orders, and download the template.
Image Source: TikTok Shop Academy Singapore
b5.2: Insert your shipping provider, tracking ID, and invoice no., then upload delivery status.
b5.3: Tab 'Update delivery status', choose packages and download the template.
Image Source: TikTok Shop Academy Singapore
b5.4: Upload the file again after you have inserted the delivery result.
Image Source: TikTok Shop Academy Singapore
b5.5: Your package delivery status is already done!
Image Source: TikTok Shop Academy Singapore
b5.6: Once the delivery status is successfully updated, the order will appear under ‘View Logistics’ (same as in Step a5.6).
FAQ: How EasyParcel Helps TikTok Shop Sellers Deliver with SOF
EasyParcel gives you access to multiple courier services — perfect for sending items that need extra care, such as fragile, bulky, or temperature-sensitive products. Here's how EasyParcel can support you:
Q1: Can TikTok Shop Sellers use EasyParcel for Seller Own Fleet (SOF) deliveries?
ANS: Yes! If you're approved for SOF on TikTok Shop, you can use EasyParcel to deliver your items. EasyParcel supports you with a reliable delivery network and tools to get your parcels delivered safely within 48 hours.
Q2: What kind of delivery support does EasyParcel offer for SOF sellers?
ANS: EasyParcel gives SOF sellers access to multiple on-demand couriers (e.g., uParcel, Lalamove, Panda Go, Grab, and TracX Logis). EasyParcel also provides an express driver finder to match you instantly with available drivers.
Q3: How do I deliver temperature-sensitive items (e.g., frozen food, flowers, chocolate, fresh produce)
ANS: Suggest using same-day delivery to reduce spoilage risk and pack with cooler bags or ice packs. Suggested on-demand couriers such as uParcel and Lalamove.
Q4: How to ship fragile products (e.g., glassware, ceramics, mirrors)
ANS: Wrap your items with bubble wrap and foam padding. Using sturdy boxes and labeling 'Fragile' or 'Handle with care'. You can select door-to-door service for better handling.
Q5: How to ship items that require installation (e.g., air conditioners, ceiling fans)
ANS: Clearly label packages and ensure safe packing. Suggest using large vehicle options like Lalamove Lorry and inform the courier about the installation nature (if applicable).
Q6: How to deliver dangerous goods (e.g., batteries, lighters, aerosols)
ANS: Declare item type clearly during booking via EasyParcel, and ensure packaging meets safety guidelines. Please note that these are shipped at your own risk and are not insurable.
Need help getting started with EasyParcel? Visit our EasyParcel Help Center or chat with our support team.