Quick Summary
Cash on Delivery (COD) is a payment method where the recipient pays for their order in cash directly to the courier at the time of delivery. On EasyParcel SG, sellers can enable this feature during the booking process by toggling the COD option and entering the amount to be collected. Once the courier collects the payment and the delivery is completed, the funds are updated as a COD Settlement in your EasyParcel account, which you can then withdraw to your registered bank account. This service helps online businesses build customer trust and reach shoppers who prefer cash transactions.
We'll Cover:
What is Cash on Delivery (COD)?
Cash on Delivery is a payment method where customers/receivers pay their orders with cash at the moment they receive their package from couriers.
At EasyParcel, we acknowledge that a lot of customers/receivers prefer to pay with cash. Thus, we provide the Cash On Delivery (COD) service.
You may choose to create COD shipments that allow COD payment method for your customers/receivers who prefer to pay with cash for their items.
How does COD service work in EasyParcel?
Step 1: Book and enable COD service in EasyParcel
Step 2: Drop off your parcel or wait for couriers to pick up
Step 3: Couriers collect cash payment from receivers upon arrival
Step 4: Make a withdrawal request on COD settlement page once the status is "to release".
Note: Make sure to verify your account to be able to proceed with the withdrawal. You may also learn our guide here on how to verify your account successfully.
Step 5: The payout amount will release to sender's account within 3-4 working days.
Note: COD charges will be deducted from the payout amount directly. You may learn more here on how to get your settlement amount.
