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Why is my parcel delayed?
Quick Summary Parcel delays generally occur due to four primary factors: inaccurate documentation, peak seasons, natural occurring events, and inaccurate recipient information. Errors like incomplete paperwork, blurred shipping labels,...
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What should I do if my parcels have not been delivered after the given time frame?
Quick Summary If your parcel has seen no tracking movement for more than 3 working days past the expected delivery date, you should file a report immediately. Log in to your EasyParcel SG dashboard, go to 'Manage Parcel' > &...
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What should i do if the parcel is damaged?
Quick Summary If your parcel is damaged, you should immediately take clear photos of the outer packaging, inner cushioning, and the damaged item from multiple angles. To file a report, go to 'Support' > 'Contact Us',...
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What should I do if there is no status update after the shipment is collected or dropped off?
Quick Summary If your parcel status remains unchanged after handover, you should report the issue directly through your EasyParcel SG dashboard by navigating to 'Manage Parcel' > 'All Parcel', clicking the menu icon ...
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What should i do if receiver received incomplete shipment (missing content)?
Quick Summary If your receiver finds items missing, they must immediately take photos of the inner and outer packaging, the received items, and a photo of the parcel's weight on a scale. To report the issue, go to 'Support'...
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What should i do if receiver received wrong shipment?
Quick Summary If your receiver receives a different item than intended, they must immediately take photos of the outer and inner packaging, the incorrect item, and a photo of the parcel's weight on a scale. To report the issue, go ...
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What should I do if my parcel is charged with weight discrepancy?
Quick Summary If your parcel is charged with a weight discrepancy, it means the courier recorded a higher actual or volumetric weight than declared. To dispute these charges on EasyParcel SG, visit the 'Contact Us' page, select...
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How to check my reported issues status?
Quick Summary You can easily track your reported issue status through the EasyParcel SG dashboard. Simply log in, navigate to the side column, and click on 'Support' > 'Customer Support'. From there, select 'Parc...
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How do I get my SingPost locker OTP if I didn't receive it?
Quick Summary If you haven't received your SingPost locker OTP in Singapore, you can first try the "Resend OTP" option directly on the locker's touchscreen. If the code still doesn't arrive or the option is unavai...
