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Why is my parcel delayed?
We'll Cover: Inaccurate Documentation Peak Season Natural Occurring Events Inaccurate Information 1. Inaccurate Documentation When creating an order for your customers shipment, it is extremely important to have the cor...
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What should I do if my parcels have not been delivered after the given time frame?
We'll Cover: Why is my parcel delayed? When should I report my delayed parcel? How do I report my delayed parcel? How to follow up the ticket from EasyParcel website? Why is my parcel delayed? Your parcel delivery could...
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What should i do if the parcel is damaged?
We'll Cover: Why is my parcel damaged? What should I do if my parcel is damaged? How can I report a parcel that is damaged? Why is my parcel damaged? The primary cause of damage is insufficient packaging. You must always ...
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What should I do if there is no status update after the shipment is collected or dropped off?
In cases where there is no update in your tracking status after the parcel has been collected or dropped off, you may refer to the solutions below for further assistance: Solution 1 (Recommended) Step 1: Head to your dashboard and cli...
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What should i do if receiver received incomplete shipment (missing content)?
We'll Cover: What should I do if my parcel is incomplete or missing items? How can I report a parcel that is incomplete or missing? What should I do if my parcel is incomplete or missing items? Step 1: Examine the item On...
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What should i do if receiver received wrong shipment?
We'll Cover: What should I do if my parcel is the wrong shipment? How can I report a parcel that is the wrong shipment? What should I do if my parcel is the wrong shipment? Step 1: Examine the item Once your receiver has ...
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What should I do if my parcel is charged with weight discrepancy?
For customer's further information, based on our Terms and Conditions: 8.0 Surcharges, shipment charges are calculated according to the shipments actual or volumetric weight, whichever of the two is higher. Your shipment may be re-w...
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How to check my reported issues status?
Once submitting your report, you may view your parcel's report status by following the steps below: Step 1: Log into your EasyParcel account, scroll to the bottom of your side column at your dashboard. Click on 'Support'. ...
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How do I get my SingPost locker OTP if I didn't receive it?
We understand it can be frustrating if you don't receive your One-Time Password (OTP) for your SingPost locker. This is essential for retrieving your parcel. Here's how to resolve this issue: Solutions: Resend OTP at the ...
