How to request Proof Of Delivery (POD)?
We'll Cover: How to view your POD via EasyTrack What to do if you are not able to obtain your POD? Did you or your customer not receive their parcel after the tracking status was updated to delivered? You may obtain or reque...
What should I do if my parcels have not been delivered after the given time frame?
You may report to us and we will assist in following up with respective courier: Report late delivery on website - head over to “Parcel Status” > look for the order/tracking number > 3 line menu icon on right side > Report &g...
What should I do if my parcel has not been collected after the time frame given?
We apologize for any inconvenience caused. EasyParcel is a platform that provides shipping solution and therefore we have no control over this. Failed collection is very rare but this can still sometimes happen when a driver does not m...
What should I do if I have entered the wrong information after made order?
Please contact us as soon as possible for us to assist you in the amendment. Amendment can only be made before 10am on the collection day or earlier.
