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Why is my parcel delayed?
Quick Summary Parcel delays generally occur due to four primary factors: inaccurate documentation, peak seasons, natural occurring events, and inaccurate recipient information. Errors like incomplete paperwork, blurred shipping labels,...
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What should I do if my parcels have not been delivered after the given time frame?
Quick Summary If your parcel has seen no tracking movement for more than 3 working days past the expected delivery date, you should file a report immediately. Log in to your EasyParcel SG dashboard, go to 'Manage Parcel' > &...
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What should i do if the parcel is damaged?
We'll Cover: Why is my parcel damaged? What should I do if my parcel is damaged? How can I report a parcel that is damaged? Why is my parcel damaged? The primary cause of damage is insufficient packaging. You must always ...
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What should I do if there is no status update after the shipment is collected or dropped off?
In cases where there is no update in your tracking status after the parcel has been collected or dropped off, you may refer to the solutions below for further assistance: Solution 1 (Recommended) Step 1: Head to your dashboard and cli...
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What should i do if receiver received incomplete shipment (missing content)?
We'll Cover: What should I do if my parcel is incomplete or missing items? How can I report a parcel that is incomplete or missing? What should I do if my parcel is incomplete or missing items? Step 1: Examine the item On...
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What should i do if receiver received wrong shipment?
We'll Cover: What should I do if my parcel is the wrong shipment? How can I report a parcel that is the wrong shipment? What should I do if my parcel is the wrong shipment? Step 1: Examine the item Once your receiver has ...
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What should I do if my parcel is charged with weight discrepancy?
For customer's further information, based on our Terms and Conditions: 8.0 Surcharges, shipment charges are calculated according to the shipments actual or volumetric weight, whichever of the two is higher. Your shipment may be re-w...
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How to check my reported issues status?
Once submitting your report, you may view your parcel's report status by following the steps below: Step 1: Log into your EasyParcel account, scroll to the bottom of your side column at your dashboard. Click on 'Support'. ...
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How do I get my SingPost locker OTP if I didn't receive it?
We understand it can be frustrating if you don't receive your One-Time Password (OTP) for your SingPost locker. This is essential for retrieving your parcel. Here's how to resolve this issue: Solutions: Resend OTP at the ...
