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What should I do if my parcel has missed pick up or has not been collected after the time frame given?
We apologize for any inconvenience caused. EasyParcel is a platform that provides shipping solution and therefore we have no control over this. Failed collection is very rare but this can still sometimes happen when a driver does not...
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How to remind courier for pick up / collection?
We'll Cover: Why is my parcel not picked up? How to remind courier for collection? Why is my parcel not picked up? There are usually only a few reasons why a courier is not present for a scheduled pick up: Rider's S...
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How to rebook a parcel?
How to rebook a parcel? Step 1: Head over to the dashboard and go to "Manage Parcel". From there, click on "All Parcel". Step 2: Click on “Rebook Parcel". Step 3: You will then be redirected to "My...
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How to drop-off my parcel?
We'll Cover: What couriers are supporting drop-off service? How to drop-off my parcel? Where should I drop-off my parcel? What couriers are supporting drop-off service? The following are the list of couriers that are supp...
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How do I cancel my parcel order?
We'll Cover: How can I determine if my parcel is eligible for cancellation? How do I cancel my parcel? Booked for a wrong courier or customer cancelled the order suddenly? Identify the conditions when you are able or unable t...
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What should i do if shipment lost?
We'll Cover: What should I do if my parcel is lost? How can I report a parcel that is lost in transit? What should I do if my parcel is lost? The majority of the time an item is "lost" it is normally due to a mis...
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What should i do if receiver received incomplete shipment (missing content)?
We'll Cover: What should I do if my parcel is incomplete or missing items? How can I report a parcel that is incomplete or missing? What should I do if my parcel is incomplete or missing items? Step 1: Examine the item On...
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What should i do if receiver received wrong shipment?
We'll Cover: What should I do if my parcel is the wrong shipment? How can I report a parcel that is the wrong shipment? What should I do if my parcel is the wrong shipment? Step 1: Examine the item Once your receiver has ...
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What should i do if the parcel is damaged?
We'll Cover: Why is my parcel damaged? What should I do if my parcel is damaged? How can I report a parcel that is damaged? Why is my parcel damaged? The primary cause of damage is insufficient packaging. You must always ...
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Why is my parcel delayed?
We'll Cover: Inaccurate Documentation Peak Season Natural Occurring Events Inaccurate Information 1. Inaccurate Documentation When creating an order for your customers shipment, it is extremely important to have the cor...
