EasyParcel (Singapore) Help Centre

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What should I do if my parcel has missed pick up or has not been collected after the time frame given?

We apologize for any inconvenience caused. EasyParcel is a platform that provides shipping solution and therefore we have no control over this.

Failed collection is very rare but this can still sometimes happen when a driver does not manage to find the address or was delayed and did not manage to complete their round due to traffic congestions or for some other reasons. Learn more here.

You may opt for the following options:

  • Switch to drop-off service - You can drop-off your parcel at the nearest drop-off point for your designated courier. Learn more here.
  • Rebook for a new courier service - Cancel your parcel that missed pick up, and rebook your parcel with another courier option and cancelling the missed pick up parcel. Learn more here.
  • Remind courier for pick up / collection - Remind courier to pick up your parcel at the soonest possible. Learn more here.

OR, you may contact us to re-arrange your pick up date. Do ensure you are available for the new arrangement pick up date and your address is valid, so that the courier service crew can reach your place on time.

EasyParcel is the author of this solution article.

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