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What should I do if my parcel has missed pick up or has not been collected after the time frame given?
We apologize for any inconvenience caused. EasyParcel is a platform that provides shipping solution and therefore we have no control over this. Failed collection is very rare but this can still sometimes happen when a driver does not...
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How to remind courier for pick up / collection?
We'll Cover: Why is my parcel not picked up? How to remind courier for collection? Why is my parcel not picked up? There are usually only a few reasons why a courier is not present for a scheduled pick up: Rider's S...
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How to rebook a parcel?
How to rebook a parcel? Step 1: Head over to the dashboard and go to "Manage Parcel". From there, click on "All Parcel". Step 2: Click on “Rebook Parcel". Step 3: You will then be redirected to "My...
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How to drop-off my parcel?
We'll Cover: What couriers are supporting drop-off service? How to drop-off my parcel? Where should I drop-off my parcel? What couriers are supporting drop-off service? The following are the list of couriers that are supp...
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How to cancel shipments?
Booked for a wrong courier or customer cancelled the order suddenly? You're now able to cancel your shipment from parcel status as long as it's yet to be collected by courier. EXCEPT: parcel status which is NOT under &quo...
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What should i do if shipment lost?
The majority of the time an item is "lost" it is normally down to a missed scan on the tracking or the air waybill for the parcel is lost during transit due to improper AWB attachment by the sender. Aimed to assist you to re...
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What should i do if receiver received incomplete shipment (missing content)?
Step 1: Examine the item Once your receiver has received the parcel and find out there is an item missing, be hurry to ask your receiver to take pictures in order to document the condition of the delivery as soon as it arrived, this in...
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What should i do if receiver received wrong shipment?
Step 1: Examine the item Once your receiver has received the parcel and find out that different item from what they’re supposed to receive, be hurry to take pictures in order to document the condition of the delivery as soon as it arri...
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What should i do if shipment damaged?
Parcels from time to time can be damaged in transit, so this is why it is important that you pack them correctly to reduce the risk. If your parcel has arrived and it is damaged, you will need to report to our support team HERE. In orde...
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Why are my shipments delayed?
