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How to request Proof Of Delivery (POD)?
Quick Summary You can view your Proof of Delivery (POD) instantly via the EasyTrack page for supported couriers like J&T Express and SingPost by entering your tracking number and the last 4 digits of the sender or receiver's ph...
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How do I cancel my parcel order?
Quick Summary You can cancel your parcel order directly from your EasyParcel SG dashboard by navigating to 'Manage Parcel' > 'All Parcel' and clicking 'Cancel' on the specific shipment. Cancellation is genera...
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How to remind courier for pick up / collection?
Quick Summary If your parcel has not been collected as scheduled, you can send a reminder directly through the EasyParcel SG dashboard. Simply navigate to 'Manage Parcel' > 'All Parcel', locate your shipment, and cli...
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What should I do if my parcel has missed pick up or has not been collected after the time frame given?
Introduction: We sincerely apologize for any inconvenience caused by a missed parcel pickup. EasyParcel is a platform that provides shipping solutions by connecting you with various courier services. While we strive for seamless servic...
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How to rebook a parcel?
Quick Summary To rebook a parcel on EasyParcel SG, log in to your account and navigate to 'Manage Parcel' > 'All Parcel'. Locate the shipment that requires a new collection and click the 'Rebook' button. This...
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What should I do if my parcel has missed pick up or has not been collected after the time frame given?
Introduction: We sincerely apologize for any inconvenience caused by a missed parcel pickup. EasyParcel is a platform that provides shipping solutions by connecting you with various courier services. While we strive for seamless servic...
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How to drop-off my parcel?
Quick Summary To drop off a parcel, first ensure you have selected a courier that supports drop-off services in Singapore, such as SingPost, NinjaVan, or ParkNParcel. When booking your shipment under 'Single Parcel', enter your...
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What should i do if shipment lost?
Quick Summary If your parcel has not been delivered within 14 days of collection, you can report it as lost directly through your EasyParcel SG dashboard. Navigate to 'Manage Parcel' > 'All Parcel', click the menu ic...
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How to identify my parcel is a missed pickup delivery?
Quick Summary You can identify a missed pickup by checking your tracking information on the EasyParcel SG website. If the status remains as "to be collected" for several days or beyond the scheduled collection date, it is lik...
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What should I do if I have entered the wrong information after made order?
Quick Summary If you entered incorrect information, your next step depends on whether the parcel has been collected. If the parcel has not been collected, you should immediately cancel the shipment via your dashboard to receive a credi...
