Delivery Problems

 We'll Cover: How to view your POD via EasyTrack What to do if you are not able to obtain your POD? Did you or your customer not receive their parcel after the tracking status was updated to delivered? You may obtain or reque...

We'll Cover: How can I determine if my parcel is eligible for cancellation? How do I cancel my parcel? Booked for a wrong courier or customer cancelled the order suddenly? Identify the conditions when you are able or unable t...

We'll Cover: Why is my parcel not picked up? How to remind courier for collection? Why is my parcel not picked up? There are usually only a few reasons why a courier is not present for a scheduled pick up: Rider's S...

Introduction: We sincerely apologize for any inconvenience caused by a missed parcel pickup. EasyParcel is a platform that provides shipping solutions by connecting you with various courier services. While we strive for seamless servic...

How to rebook a parcel? Step 1: Head over to the dashboard and go to "Manage Parcel". From there, click on "All Parcel". Step 2: Click on “Rebook Parcel". Step 3: You will then be redirected to "My...

Introduction: We sincerely apologize for any inconvenience caused by a missed parcel pickup. EasyParcel is a platform that provides shipping solutions by connecting you with various courier services. While we strive for seamless servic...

We'll Cover: What couriers are supporting drop-off service? How to drop-off my parcel? Where should I drop-off my parcel? What couriers are supporting drop-off service? The following are the list of couriers that are supp...

We'll Cover: What should I do if my parcel is lost? How can I report a parcel that is lost in transit? What should I do if my parcel is lost? The majority of the time an item is "lost" it is normally due to a mis...

  If you're expecting a parcel to be delivered to you and it hasn't been collected, there are a few steps you can take to determine whether it's a missed pickup or if there's another issue at play: 1. Check the trackin...

We'll cover: Parcel has already been dropped off/collected by courier. Parcel has not been dropped off/collected by courier. In cases where you have entered the wrong information for your shipment after the order has been ma...