EasyParcel (Singapore) Help Centre

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Delivery Problems

  • What should I do if shipment missed pickup?

    1. Remind courier for collection > How to remind courier for collection? 2. Change shipment to drop-off > How to change my pickup shipments to drop-off? 3. Rebook a new courier > How to rebook for a new courier? 4. Cancel sh...

  • How to remind courier for collection?

    In order to improve your online booking experience, we are in the midst of upgrading our online customer service with a brand new design and feature – Self Service Centre. With this new tool, you can now manage all your shipments online...

  • How to rebook ​for a new courier?

    In order to improve your online booking experience, we are in the midst of upgrading our online customer service with a brand new design and feature – Self Service Centre. With this new tool, you can now manage all your shipments online...

  • How to change shipment to drop-off?

    In order to improve your online booking experience, we are in the midst of upgrading our online customer service with a brand new design and feature – Self Service Centre. With this new tool, you can now manage all your shipments online...

  • How to cancel shipments?

    Booked for a wrong courier or customer cancelled the order suddenly? You're now able to cancel your shipment from parcel status as long as it's yet to be collected by courier.  EXCEPT: parcel status which is NOT under &quo...

  • What should i do if shipment lost?

    The majority of the time an item is "lost" it is normally down to a missed scan on the tracking or the air waybill for the parcel is lost during transit due to improper AWB attachment by the sender.  Aimed to assist you to re...

  • What should i do if receiver received incomplete shipment (missing content)?

    Step 1: Examine the item Once your receiver has received the parcel and find out there is an item missing, be hurry to ask your receiver to take pictures in order to document the condition of the delivery as soon as it arrived, this in...

  • What should i do if receiver received wrong shipment?

    Step 1: Examine the item Once your receiver has received the parcel and find out that different item from what they’re supposed to receive, be hurry to take pictures in order to document the condition of the delivery as soon as it arri...

  • What should i do if shipment damaged?

    Parcels from time to time can be damaged in transit, so this is why it is important that you pack them correctly to reduce the risk. If your parcel has arrived and it is damaged, you will need to report to our support team HERE. In orde...

  • Why are my shipments delayed?