We understand it can be frustrating if you don't receive your One-Time Password (OTP) for your SingPost locker. This is essential for retrieving your parcel. Here's how to resolve this issue:
Solutions:
Resend OTP at the Locker:
- The SingPost locker system itself provides an option to "Resend OTP." Please look for this option on the locker's screen and follow the prompts.
Contact SingPost Customer Service:
- If the "Resend OTP" option doesn't work or is unavailable, please contact SingPost Customer Service directly.
- You can call their hotline at +65 6584 8884.
- Their operating hours are:
- Mondays to Fridays: 8:30 AM to 6:00 PM
- Saturdays: 8:30 AM to 1:00 PM
- SingPost customer service agents will verify your details and send you a new OTP.