Quick Summary
If you haven't received your SingPost locker OTP in Singapore, you can first try the "Resend OTP" option directly on the locker's touchscreen. If the code still doesn't arrive or the option is unavailable, contact SingPost Customer Service at +65 6584 8884 during their operating hours (Mon-Fri: 8:30 AM–6:00 PM; Sat: 8:30 AM–1:00 PM) for identity verification and a new code. This ensures you can successfully retrieve your parcel from any POPStation or SingPost locker relevant to your delivery.
We understand it can be frustrating if you don't receive your One-Time Password (OTP) for your SingPost locker. This is essential for retrieving your parcel. Here's how to resolve this issue:
Solutions:
Resend OTP at the Locker:
- The SingPost locker system itself provides an option to "Resend OTP." Please look for this option on the locker's screen and follow the prompts.
Contact SingPost Customer Service:
- If the "Resend OTP" option doesn't work or is unavailable, please contact SingPost Customer Service directly.
- You can call their hotline at +65 6584 8884.
- Their operating hours are:
- Mondays to Fridays: 8:30 AM to 6:00 PM
- Saturdays: 8:30 AM to 1:00 PM
- SingPost customer service agents will verify your details and send you a new OTP.