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How do I determine the weight of my parcel?
Quick Summary When booking a shipment, you need to provide your parcel's weight and dimensions. Couriers may calculate the parcel's actual weight and volumetric weight, then use the applicable chargeable weight to determine the...
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How to Book Shipments Using Bulk Upload for Single or Multiple Pickup Addresses?
Quick Summary Bulk Upload allows you to create multiple shipments at once by uploading a completed CSV or Excel template to the EasyParcel portal. You can use Bulk Upload for shipments from a single pickup address or multiple pickup ad...
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What Does Each Parcel Status Mean?
Quick Summary Shipment statuses provide real-time updates on your parcel's progress. Key statuses include Shipment Pending AWB (Air Waybill is being generated), Delivery In Transit (parcel is with the courier), and Schedule In Arra...
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How To Delete Parcel(s) On Bulk Express?
Quick Summary To delete a bulk upload listing, open your Bulk Upload page and locate the listing you want to remove. Click the Delete button. Confirm the deletion when prompted. Note that this will delete the entire listing — individu...
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How to View Your Bulk Upload Listing?
Quick Summary To view the parcels in a bulk upload, go to Send Parcel > Bulk Upload and find the listing you want to review. Click Review and Checkout to view the parcels included in that upload and review their shipment details bef...
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How to book my parcel using SingPost - Door to Door Service?
Quick Summary To book a SingPost Door-to-Door service, go to Send Parcel and select Domestic Delivery. Enter your shipment details and select SingPost – Door to Door from the courier list. Fill in your sender and receiver details, comp...
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How to book my parcel using SingPost - Door to Point Service?
Quick Summary The SingPost Door to Point service collects your parcel from your doorstep and delivers it to a designated POPStation for your recipient to collect. To book, go to Send Parcel and select Domestic Delivery. Enter your ship...
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How to book my parcel using SingPost - Point to Door Service?
Quick Summary The SingPost Point to Door service allows you to drop off your parcel at a POPStation for delivery directly to your receiver's doorstep. To book, go to Send Parcel and select Domestic Delivery. Enter your shipment det...
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How to book my parcel using drop off service?
Quick Summary Drop-off delivery lets you bring your parcel directly to a designated drop-off point instead of scheduling a courier pickup. To get started, click Send Parcel from your dashboard, enter your parcel details, and select a c...
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How to book my parcel using pick up service?
Quick Summary Pickup delivery lets a courier collect your parcel directly from your doorstep — no need to travel to a drop-off location. To get started, click Send Parcel from your dashboard, enter your parcel details, and select a cou...
